Strategic Account Executive - Churn Prevention

• Strategic Account Executive – Churn Prevention
• Job Location: London (Pountney Hill House, 6 Laurence Pountney Hill, London)
• Job Level: Not Applicable
• Category: Professional Services
• Position Type: Full-Time/Regular
• Job Purpose

Tungsten Automation Corporation software enables organizations to Work Like Tomorrow™—today.

Reporting to the SVP, Professional Services, the SAE Churn Prevention drives the renewal of our maintenance, subscription, and Saa S contracts across the designated region, with influence on global retention outcomes.

Works with teams to develop and implement renewal policies, procedures and customer-facing activities.

Partners with Maintenance Directors and Managers to ensure professional and courteous maintenance delivery for our customers.

Works with executive-level management to develop renewal plans, targets, and quotas, and influences resource prioritization to maximize retention outcomes.

Key Responsibilities

• Lead renewal efforts across the designated region, with impact on global retention outcomes.
• Own strategic maintenance, Saa S, and subscription renewal bookings and revenue while increasing Gross Rate of Retention (GRR).
• Deploy Specialized Renewal SWAT Teams: Coordinate proactive system health checks, configuration tune-ups, and process optimization for accounts with upcoming renewals to ensure platforms run at peak efficiency before contract discussions.
• Manage
• Executive
• Sponsorship

Programs: Pair internal senior leaders with executive counterparts at strategic accounts to elevate relationships, unblock escalations, and align long-term business goals.

• Conduct
• Value
• Realization

Reviews: Shift from reactive support to proactive value realization by explicitly measuring client performance against original business success criteria during Quarterly Business Reviews.

• Leverage Customer Success Telemetry: Monitor real-time user behavior, system performance, and support ticket trends to intervene proactively before customers consider leaving.
• Drive Continuous Enablement and

Training: Mitigate the impact of client staff turnover by ensuring the delivery of on-demand certifications, updated documentation, and train-the-trainer sessions to sustain product adoption.

• Be a strategic and operational leader.
• Develop and champion key processes for renewals teams, monthly reporting, and annual planning.
• Drive renewals process to increase on-time and overall renewal rates across all Tungsten Automation Corporation lines of business.
• Coordinate with other departments and serve as a liaison with sales, finance, order administration and order fulfillment.
• Participate in various operational and leadership meetings representing Global Renewals.
• Schedule and conduct conference calls with customers as needed.
• Execute strategic and tactical business plans.
• Ensure renewal efforts align with company strategic goals.
• Provide leadership on key internal projects and initiatives to support a continually improving, changing and rapidly growing business.
• Utilize AI-enabled tools to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards.

Note: This description describes anticipated requirements and may change based on business needs.

• Required Experience / Qualifications
• Bachelor’s degree in related field.
• Minimum 10 years of experience in enterprise-level technical support, renewals, customer success and/or account management.
• Minimum 5 years of experience managing maintenance renewals.
• In-depth knowledge of Tungsten Automation Corporation’s goals and objectives.
• Ability to respond to and satisfy both external and internal customer needs.
• Proven ability to influence, inspire, and align cross-functional stakeholders without direct authority.
• Strategic operator capable of navigating short-cycle, complex decision-making situations.
• Excellent oral and written communication and presentation skills.
• Proven track record of meeting or exceeding business objectives.
• Sound strategic thinking; able to see broader implications and judge events in context.
• Commitment to consistently exceed the customer's expectations.
• Proactive, taking initiative, accountable, with a propensity toward change and process improvement.
• Proven experience collaborating across local and remote teams positioned globally.
• Ability to travel as needed.
• Skills in prompting AI systems and assessing output quality.
• Ability to leverage AI to ideate, develop and scale to the needs of the department.
• Tungsten Automation Corporation is an Equal Opportunity Employer M/F/Disability/Vets
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