At a Glance
- Tasks: Lead customer relationships and drive business success through AI and integration solutions.
- Company: Salesforce, the #1 AI CRM, focused on innovation and customer success.
- Benefits: Limitless opportunities, competitive benefits, and a supportive work environment.
- Other info: Join a diverse team that values unique experiences and perspectives.
- Why this job: Make a real impact by transforming businesses with cutting-edge AI technology.
- Qualifications: 5-7 years in customer-facing roles, strong communication, and data insight skills.
The predicted salary is between 80000 - 100000 £ per year.
About Salesforce
Salesforce is the #1 AI CRM, where human agents drive customer success together. Here ambition meets action, tech meets trust, and innovation isn’t a buzzword – it’s a way of life. The world of work is changing and we are looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.
The Mission
At Salesforce, we believe AI is only as powerful as the trusted context that supports the actions it takes. MuleSoft is the backbone of Agentforce, the engine that connects AI to the systems that run the world. We are looking for you to lead the charge in the Agentic Era – turning AI into real‑world business results through the power of Agentic Orchestration, data and application integration.
The Role: Strategic Ownership & Partnership
As a Consumption Value Delivery Senior Manager, you own your business. As a crucial member of the account teams, you’ll use your experience and leading AI tools to build and nurture relationships directly with customers, across Salesforce and the ecosystem. This is a customer‑facing role. You will work directly with a set of customers, empowered to manage your portfolio autonomously to achieve the business goals. This role is rooted in stewardship and ownership; you will be responsible for the growth, health and retention of our most strategic accounts – all through the lens of consumption. You will act as a business partner to sales leaders, acting as the strategic heart of their entire territory. You aren't just observing the business – you are driving it. You bring the information and insights that matter, proactively highlighting where interventions are needed and identifying the customer stories that inspire others. Your goal is to ensure that no customer is left behind and that every organization recognises the transformative value of their MuleSoft investment.
Your Impact
- Proactive Stewardship: You’ll manage a set of accounts, balancing and prioritising your time to build a range of relationships, gather key insights and deliver business impact.
- Innovation: Your use of Data & AI tools, both existing and ones you’ll create, to monitor consumption patterns across your accounts enables you to proactively identify opportunities and mitigate risks. You’ll celebrate new milestones of business outcomes together.
- Show not Tell: You’ll become hands‑on with the products leading product demos and proof‑of‑concept projects to solve new business problems.
- Value Realisation: Turn technical potential into business outcomes. Your influence and executive communication skills help C‑suite stakeholders see the direct line between Data, Integration, Agentic Orchestration and ROI to get buy‑in for transformation.
- Business Partnering: Act as a strategic consultant to sales leaders, providing holistic insights into account health and territory trends to ensure sustainable commercial relationships.
- Lead the Ohana: Work in a highly supportive environment where you help “write the manual” for this new phase of growth, sharing best practices across a diverse, global team.
Who You Are
We are looking for people who balance a high bias for action with deep empathy for the customer journey.
- The Business Owner: You have a proven track record (typically 5–7+ years) in customer‑facing solutioning, consulting, or account management. You thrive when given ownership of a territory and the autonomy to drive its success.
- A Note on Experience: We value the perspective that comes from a life well‑lived. If you have taken a career break for caregiving, personal travel, or a career pivot, we welcome your application. Your unique journey adds value to our diversity of thought and the power of our team.
- The Systems Thinker: You understand the logic of enterprise IT and how applications and data connect together through APIs providing the context to power AI. You understand how business processes turn into agentic actions that need orchestration and governance.
- The Insight Specialist: You are comfortable with data and metrics, but your real strength is translating that information into a compelling narrative for executives.
- The Collaborative Influencer: You are comfortable working across virtual teams. With customers, you can facilitate a deep technical session with architects and the CTO and then lead a strategic value‑alignment meeting with a VP of IT or CIO.
Our Commitment to Equality
Salesforce is an equal opportunity employer. We prioritise values and behaviours because we believe a diverse team builds more resilient systems. If you are passionate about customer outcomes, integrity and building sustainable business relationships, you belong here.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via the Accommodations Request Form. Salesforce uses artificial intelligence tools to help our recruiters assess and evaluate candidates’ resumes and qualifications. Humans make any candidate selection and hiring decisions. Please see the Candidate Privacy Statement for more information about how we use personal data and your rights, including opt‑out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All employees or potential employees will be assessed on merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint or any other classification protected by law. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, performance assessment, discipline, termination and all other employment decisions.
Benefits and Resources
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.
Work Style Office‑Based.
MuleSoft Consumption Value Delivery Sr Manager, AI & API Solutions employer: Centaur Labs
Salesforce is an exceptional employer that champions innovation and customer success, offering a dynamic work culture where Trailblazers thrive. With a strong commitment to employee growth, you will have the autonomy to drive your own territory's success while collaborating with a diverse global team. The supportive environment fosters creativity and celebrates milestones, ensuring that every employee feels valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land MuleSoft Consumption Value Delivery Sr Manager, AI & API Solutions
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of landing that dream job.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, don’t just talk about your experience – demonstrate it. Bring examples of your work or even do a quick demo if it’s relevant. Let them see what you can do!
✨Tip Number 3
Be proactive! Don’t wait for job openings to be posted. Reach out to companies you admire and express your interest. Sometimes, the best opportunities come from simply putting yourself out there.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you succeed. Plus, applying directly shows your enthusiasm and commitment. So, don’t hesitate – take that leap and apply today!
We think you need these skills to ace MuleSoft Consumption Value Delivery Sr Manager, AI & API Solutions
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for AI and customer success shine through. We want to see how you connect with our mission and values, so don’t hold back on sharing your excitement!
Tailor Your Experience:Make sure to highlight your relevant experience in customer-facing roles and how you've driven business outcomes. We love seeing specific examples of how you've used data and insights to make a real impact.
Be Authentic:We value diverse journeys, so be yourself! If you have unique experiences or career breaks, share them. Your story adds to the richness of our team, and we want to know what makes you, you.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to see your application and get you into the process. We can’t wait to hear from you!
How to prepare for a job interview at Centaur Labs
✨Know Your MuleSoft Inside Out
Before the interview, make sure you have a solid understanding of MuleSoft's capabilities and how it integrates with AI solutions. Familiarise yourself with recent case studies or success stories that highlight the transformative value of MuleSoft investments. This will help you demonstrate your expertise and show how you can drive real-world business results.
✨Showcase Your Customer-Centric Approach
Since this role is heavily customer-facing, prepare to discuss your past experiences in managing customer relationships. Think of specific examples where you’ve turned insights into action, ensuring customer satisfaction and retention. Highlight your ability to balance empathy with a bias for action, as this aligns perfectly with what they’re looking for.
✨Prepare for Technical Discussions
Brush up on your technical knowledge regarding APIs and enterprise IT systems. Be ready to explain how data and applications connect through APIs and how this supports AI initiatives. You might be asked to lead a technical discussion, so being comfortable with these concepts will set you apart from other candidates.
✨Craft Your Value Proposition
Think about how you can articulate the direct line between data, integration, and ROI. Prepare a compelling narrative that showcases your ability to influence C-suite stakeholders. This will not only demonstrate your insight specialist skills but also your capability to drive strategic conversations that lead to business outcomes.
