At a Glance
- Tasks: Manage EMEA ticketing operations and enhance workplace experiences through data-driven solutions.
- Company: Join a leading tech company committed to exceptional workplace services.
- Benefits: Inclusive culture, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on technology and continuous improvement.
- Why this job: Be the key link between teams and drive impactful service improvements.
- Qualifications: Experience in facilities management and strong analytical skills required.
The predicted salary is between 35000 - 45000 £ per year.
About the Role
As a Workplace Services Supervisor, you'll be at the heart of how our EMEA region delivers exceptional workplace experiences. You'll own the regional ticketing operations within our service management platform, serving as the critical link between EMEA and our global technology team, and partner closely with our Integrated Facilities Management (IFM) provider to drive seamless, SLA‑compliant service delivery. This is a role for someone who thrives on data‑driven problem solving, champions continuous improvement, and loves working at the intersection of people, process, and technology.
What You'll Do
- Own and oversee EMEA ticketing operations – ensuring efficient handling, smart prioritization, and timely, SLA‑compliant resolution within our service management platform.
- Partner closely with our IFM provider to drive accountability, seamless collaboration, and consistent service performance.
- As regional Subject Matter Expert (SME) serve as the primary liaison between EMEA and the global technology team, for any bug fixes and tool enhancements.
- Provide in‑region troubleshooting and escalation support for complex or critical issues, ensuring minimal disruption to our employees and workplaces.
- Produce training material and lead training on new tool enhancements and releases, driving smooth adoption across regional teams.
- Ensure quality assurance and compliance in ticket handling, including:
- Monitoring and analyzing SLA performance across the region.
- Identifying trends, gaps, and risks through data analysis.
- Driving corrective actions to improve service delivery and SLA adherence.
- Maintaining data accuracy for reliable reporting and dashboards.
- Coordinate field services taskforce activities, ensuring tight alignment between systems, processes, and on‑ground execution.
- Support the delivery of global & regional Centre of Excellence (CoE) programs – contributing to standardisation initiatives, knowledge sharing, and continuous improvement workstreams.
- Champion a culture of safety across the EMEA portfolio – supporting regional H&S protocols and contractor access processes.
- Leverage data analysis to surface operational insights – tracking performance trends, identifying service gaps, and translating findings into clear, actionable recommendations that drive smarter decision‑making across the region.
What We're Looking For
- Experience in workplace services, facilities management, or service operations.
- Passion for technology with ticketing and service management tools (e.g., Fieldservices, Corrigo or equivalent platforms).
- Hands‑on experience with CMMS platforms – managing asset data, work order workflows, and maintenance records to support accurate reporting and compliance.
- Strong analytical skills with experience handling operational data – comfortable working across reporting tools, dashboards, and service management platforms.
- Proven ability to collaborate across regional and global stakeholder groups.
- Hands‑on experience with system implementations, UAT, and continuous improvement.
- Strong communication, stakeholder management, and influencing skills.
- Familiarity with AI‑powered tools and workflow automation, with an appetite for applying emerging technology to improve service operations and reporting efficiency.
- Experience with health & safety compliance in a facilities or IFM environment, including contractor management, risk assessment, and safe systems of work is a plus.
How We'll Know You're Succeeding
- High SLA compliance and continuous improvement in service performance.
- Efficient and consistent ticket handling across the EMEA region.
- Strong data quality enabling reliable reporting and meaningful insights.
- Effective, trust‑based collaboration with our IFM partner and field services teams.
- EMEA operations tightly aligned with global technology initiatives.
Workplace Services Analyst in London employer: Centaur Labs
At Salesforce, we pride ourselves on being an exceptional employer, offering a dynamic work culture that champions inclusivity and continuous improvement. As a Workplace Services Analyst in the EMEA region, you'll benefit from a collaborative environment that values data-driven problem solving and provides ample opportunities for professional growth, all while contributing to meaningful workplace experiences. Our commitment to employee well-being and development, coupled with our focus on leveraging technology for operational excellence, makes Salesforce a truly rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Services Analyst in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Salesforce's values and workplace vibe. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your experience aligns with the role of Workplace Services Analyst, especially around data-driven problem solving and collaboration.
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with ticketing and service management tools. If you've got hands-on experience with CMMS platforms, make sure to highlight that during your chat!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Workplace Services Analyst in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in workplace services and facilities management. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Show Off Your Tech Savvy:Since this role involves ticketing and service management tools, let us know about your hands-on experience with any CMMS platforms or similar tech. We love seeing candidates who are passionate about using technology to improve operations!
Data-Driven Insights Matter:We’re all about data at StudySmarter! Share examples of how you’ve used data analysis to drive improvements in service delivery or operational efficiency. This will show us you can thrive in a data-driven environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, we love seeing candidates who follow the process!
How to prepare for a job interview at Centaur Labs
✨Know Your Ticketing Tools
Familiarise yourself with the ticketing and service management tools mentioned in the job description, like Fieldservices or Corrigo. Being able to discuss your hands-on experience with these platforms will show that you're ready to hit the ground running.
✨Data-Driven Mindset
Prepare to showcase your analytical skills by bringing examples of how you've used data to solve problems in previous roles. Think about specific instances where you identified trends or gaps and how you took action to improve service delivery.
✨Collaboration is Key
Since this role involves working closely with various stakeholders, be ready to discuss your experience in collaborating across teams. Share stories that highlight your communication and influencing skills, especially in a multi-regional context.
✨Embrace Continuous Improvement
Show your passion for continuous improvement by discussing any initiatives you've led or participated in. Be prepared to talk about how you’ve driven corrective actions based on SLA performance or other metrics, demonstrating your commitment to enhancing workplace services.
