At a Glance
- Tasks: Drive customer success by optimising data architecture and solutions for strategic clients.
- Company: Salesforce, the leading AI CRM, fostering innovation and collaboration.
- Benefits: Inclusive workplace, competitive salary, and opportunities for professional growth.
- Other info: Join a diverse team and contribute to transformative projects in a dynamic environment.
- Why this job: Make a real impact in the AI-driven future of customer success.
- Qualifications: Fluent in French and English with extensive experience in Salesforce Data Cloud.
The predicted salary is between 60000 - 80000 £ per year.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.
At Salesforce, we are dedicated to fostering a diverse and inclusive workplace where individuals from all backgrounds are welcomed and valued. We believe that the unique perspectives and skills of diverse candidates greatly contribute to the success of our teams.
As an Agentforce + Data Cloud Success Architect, you will play a crucial role in driving successful outcomes for our strategic customers by leveraging your technical expertise in data and analytics. Data Cloud supports seamless integration with Salesforce Marketing, Sales, and Service Clouds, enabling Customer 360 use cases. This ensures that businesses can unify customer data across all touchpoints, enhancing AI‑driven marketing automation, personalized engagement, and predictive customer insights.
Responsibilities:
- Be a trusted Agentforce + Data Cloud subject‑matter expert for the broader Success Architect organization, including how Data Cloud relates to the success of AI.
- Engage with our Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Agentforce + Data Cloud.
- Identify and evaluate capability gaps for standard product capability or identify creative Architect solutions through customization.
- Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI.
- Run playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Agentforce + Data Cloud customers.
- Build strong relationships with both internal and external business partners, contributing to broader goals and growth.
- Drive thought leadership through mentoring and knowledge sharing.
Your Impact:
As an Agentforce + Data Cloud Success Architect, you will have a significant impact on our customers’ success and the growth of our organization. Your expertise and guidance will directly influence the technical architecture, performance optimization, and solution design strategies for our strategic customers, ensuring their success in leveraging Agentforce + Data Cloud’s powerful data capabilities.
Collaboration and Team Work:
Collaboration is at the core of our success, and as an Agentforce + Data Cloud Success Architect, you will have the opportunity to work closely with diverse teams of professionals. You will collaborate with customers, colleagues, and partners to evaluate technical architecture, optimize performance, and design effective solutions.
Minimum Requirements:
- Fluent in both French and English.
- Minimum 2 development/project implementation lifecycles of Salesforce Data Cloud/CDP + AI.
- Minimum 8 years proven experience in enterprise consulting, including implementing enterprise software solutions in the Analytics/CDP spaces.
- Demonstrated ability to analyze, design, and optimize business processes focusing on data & integration architecture, with a focus on guiding customers through migration to and optimization of Agentforce + Data Cloud.
- Deep understanding of data modeling, integration architectures, and data governance best practices.
- Excellent communication skills, and ability to work collaboratively with cross‑functional teams from Developer to Executive.
Accommodations:
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via the Accommodations Request Form. We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme and will offer an interview to disabled applicants who meet the essential criteria for the role.
Posting Statement:
Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
Senior Success Architect - French speaker in London employer: Centaur Labs
Salesforce is an exceptional employer that champions innovation and collaboration, making it a prime choice for professionals seeking to make a meaningful impact in the tech industry. With a strong commitment to diversity and inclusion, employees are valued for their unique perspectives, fostering a vibrant work culture that encourages personal and professional growth. Located in a dynamic environment, Salesforce offers unparalleled opportunities for career advancement while empowering its team members to drive customer success through cutting-edge AI solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Success Architect - French speaker in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Centaur Labs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Centaur Labs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Success Architect - French speaker in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Centaur Labs:Your cover letter is your chance to shine! Tell us why you want to work at Centaur Labs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Centaur Labs!
How to prepare for a job interview at Centaur Labs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
