At a Glance
- Tasks: Empower customers to maximise Slack's potential and drive business success.
- Company: Salesforce, the leading AI CRM, fostering innovation and collaboration.
- Benefits: Flexible work options, competitive salary, and opportunities for personal growth.
- Other info: Diverse and inclusive workplace committed to equal opportunities.
- Why this job: Join a mission-driven team that values curiosity and makes a real impact.
- Qualifications: Experience in customer success or account management, with strong leadership skills.
The predicted salary is between 60000 - 80000 £ per year.
- Job Category: Customer Success
- About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
Here, ambition meets action.
Tech meets trust.
Innovation is a core value.
We are looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Slack (Salesforce Company) is on a mission to simplify, enrich, and increase productivity in working life.
Our culture emphasizes curiosity, innovation, and collaboration.
We aim to hire people who are ambitious and team-oriented.
- Our Customer Success team advises and guides a wide variety of customers, ensuring they launch Slack successfully, adopt it widely and gain business value from our products and services.
- We act as the trusted point of contact for Slack’s strategic key customers across the lifecycle, combining coaching, project management, consulting and product expertise to help customers address their business needs.
- What you will be doing
- Empathize with every aspect of the customer experience, putting customers’ needs first.
- Accelerate adoption, maturity and growth across Slack’s largest customers while ensuring each customer realises business value.
- Understand motivation, business drivers, strategic goals and desired outcomes for your portfolio of customers.
- Mentor customers on how to use Slack to communicate, collaborate, and work more productively.
- Prioritize your portfolio to deliver business outcomes, focusing on growth and retention.
- Lead cross-functional partnerships with named customers and Slack to differentiate their platform in the market.
- Maintain high levels of customer engagement and satisfaction with a focus on loyalty.
- Craft joint customer success plans with scope, goals, timelines, and success metrics; build plans to overcome barriers to advocacy, expansion and retention.
- Facilitate workshops on best practices including sponsorship, governance, operating model, adoption, Champions network and platform maturity.
- Lead Executive Business Reviews with economic decision makers and Slack sponsors, sharing value realized and celebrating successes.
- Contribute to the library of customer success assets and thought leadership materials.
- What you should have
- Passion for the future of work and positively impacting the working lives of people in large organizations.
- Strong leadership, priority management and high emotional intelligence.
- Proven teamwork in fast-paced environments, with initiative and accountability.
- Relevant experience in customer-facing customer success, account management or strategic consulting (Saa S experience preferred).
- Program Management strength with experience using joint sponsorship to meet deadlines in a sophisticated organization.
- Ability to communicate with a broad range of partners, including C-Suite, senior executives, Slack administrators, developers, and end users.
- Experience cultivating and owning VP+ executive sponsor relationships.
- Diplomacy, tact and poise under pressure when addressing customer issues.
- Experience in an enterprise solution sales environment and ability to partner with Account Executives on sales opportunities (preferred).
- About Slack
Slack is a layer of the business technology stack that helps people work better together.
It connects people, data and applications to find information and access thousands of critical services.
For more information, visit slack. com.
Slack values diversity and inclusion and is committed to an equal opportunity workplace. We welcome people of different backgrounds and perspectives.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life.
Our benefits support balance and growth, and our AI agents accelerate impact.
Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.
Apply today to shape the future — for yourself, for AI, and for the world.
Accommodations
If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help recruiters assess candidates’ resumes and qualifications.
Humans will always make hiring decisions.
See the Candidate Privacy Statement for more information about data use and AI opt-out options.
Posting Statement: Salesforce is an equal opportunity employer and maintains a policy of non-discrimination. See Know your rights: workplace discrimination is illegal.
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StudySmarter Expert Advice🤫
We think this is how you could land Principal Success Manager_CSG-1 in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Centaur Labs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Centaur Labs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Principal Success Manager_CSG-1 in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Centaur Labs:Your cover letter is your chance to shine! Tell us why you want to work at Centaur Labs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Centaur Labs!
How to prepare for a job interview at Centaur Labs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
