Enterprise Account Executive - Agentforce Service in London

We are currently looking to hire a talented Enterprise Account Executive to join the Service Cloud team — someone with exceptional energy, leadership, and initiative to drive awareness for one of Salesforce's fastest-growing products. This role focuses on the Contact Centre and AI applications in customer service, with a particular emphasis on Agentforce Voice, Digital Engagement, and Agentforce for Service.

Required Skills and Qualifications

• Demonstrated Success in quota-carrying, technology solution-based direct sales
• Proven track record of experience with Contact Centre, Field Service, or Service Engagement software
• Account Planning: Build and execute account plans to retain and grow ACV with existing customers, with a focus on upsell and cross-sell opportunities
• Research and Discovery: Uncover customers' current processes, business objectives, and strategic goals through discovery, use cases, and value hypotheses
• Solutioning: Identify compelling value propositions that address customer needs by demonstrating a clear understanding of the Agentforce and Service Cloud technology stack
• Customer Communication: Engage customers clearly and confidently across written, verbal, and presentation formats using tools including Slack, Google Slides, and Zoom
• Resource Application: Drive results by leveraging the full capabilities of available resources, tools, and internal teams
• Team Selling: Align and engage the full account team and partner ecosystem to support deal progression and long-term customer success

Preferred Skills and Qualifications

• Excellent interpersonal and communication skills
• Sales methodology education (e.g., MEDDIC, Challenger, Command of the Message)
• Ability to develop business cases and service requirements while crafting and leading strategic alliances
• Ability to thrive in a fast-paced, high-growth environment
• Consistent track record of achieving or exceeding quota
• Experience collaborating across multiple internal teams, inspiring confidence, and aligning resources to account objectives
• Experience will be evaluated based on alignment with core competencies for the role (e.g., extracurricular leadership, military experience, volunteer work, etc.)

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