Lead Solution Engineer (Consumer Goods)

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Agentforce is the future of AI, and you are the future of Salesforce. Do you want to be part of an outstanding team that is experiencing tremendous success in selling to the UKI Consumer Goods Sector? Do you have deep experience in complex transformation projects? Come join us at the Salesforce Solution Engineering team!

As a Principal Solution Engineer, you will be a lead architect of the "Agentic Enterprise," helping our customers unify humans and AI agents to drive profitable growth through Agentforce for Consumer Goods. Through collaboration with the customer, the Products team, and Professional Services, the Solutions Engineers develop thoughtful solutions that help our customers connect with their customers in new ways. This unique perspective creates an opportunity for the SE to interact with the entire customer lifecycle.

If you enjoy a fast-paced environment full of exciting challenges and opportunities to build compelling Solutions then the Solution Engineering Team is the department for you. The SE world is a dynamic, constantly evolving environment where expertise in design, business consulting and technology is used every day to drive innovation.

The Solution Engineer must have a strong desire to demonstrate their technical and/or sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and successfully demonstrate the solutions that address these requirements and provide business value.

As an Account Solution Engineer, also known as a "Presales Consultant," "Sales Consultant", "Pre-Sales Engineer", "Sales Engineer" or "SE", you'll be a key player in the sales cycle, delivering thought leadership and owning solutions to enhance our customers' experience. You'll collaborate with colleagues, support our sales team, and translate business objectives into compelling recommendations. With your technical and sales skills, you'll present our product offerings, address objections, and inspire confidence in our technology infrastructure. The Account Solution Engineer will act as a trusted advisor to our customers while aiding the customer's transformational journey.

Responsibilities

• Coordinate and lead the entire solution cycle through close collaboration with other teams.
• Understand the customer's needs, and establish Salesforce's product as the best solution that solves unique challenges.
• Convey a deep understanding of the client's industry and technology as it pertains to Salesforce's solutions for Consumer Goods.
• Develop and deliver innovative custom solutions, build and present customized demos of Salesforce products including solution concepts to key decision-makers to address their business issues and needs showing business value.
• Participate in all appropriate product, sales, and procedural training and certifications to acquire and maintain the knowledge vital to be effective in the position.
• Attain quarterly and annual objectives assigned by management.
• Respond efficiently to RFPs.
• Lead the technical side of the sales cycle.
• Have a strong curiosity about growing your career and participating in our internal training programs and mentorship initiatives.
• Design and prototype agentic workflows using Agentforce to solve complex business challenges.
• Identify high-impact opportunities for autonomous agent deployment in areas such as Telesales, Visit Management, Proactive Maintenance, and Trade Promotion Management.
• Guide clients on the strategic shift from legacy CRM workflows to an Agentic data platform where AI drives actionable insights.

Required Qualifications

• 10+ years of solution engineering, consultancy, delivery, or training success for an enterprise software solution organisation.
• Deep expertise in Agentforce for Consumer Goods, including autonomous AI design and the development of human-agent collaborative strategies.
• Experiences of selling into customers across the UK in the Consumer Goods and Retail sector.
• Salesforce, or other, certifications related to Artificial Intelligence, specifically generative AI and LLM concepts.
• Experience implementing Digital Transformation strategies, enterprise consulting and delivering increased success to their customers.
• Proven oral, written, presentation, and interpersonal communication and relationship skills.
• Proven time management skills in a dynamic team environment.
• Ability to work as part of a team to tackle problems in dynamic, energising environments.
• Inquisitive, practical, and passionate about technology and sharing knowledge.
• Loves to be the first to know something and to understand why and how things happen.
• Good at searching out information and experimenting, love to concentrate on a particular topic, and tackle puzzles.
• Good at explaining ideas and finding ways to keep people's attention.
• Willing and able to travel occasionally.
• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, insurance industry and/or financial services experience, etc.).
• Relevant Salesforce certifications (Administrator, Service Cloud, Experience Cloud) and consulting experience are strongly recommended.
• Computer studies Degree or equivalent relevant experience required.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions.

We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.