At a Glance
- Tasks: Drive client success and engagement through innovative retail media solutions.
- Company: Join Criteo, a leader in commerce media with a diverse and inclusive culture.
- Benefits: Enjoy hybrid working, health perks, career growth, and competitive pay.
- Other info: Collaborate with a global team and embrace a culture of learning.
- Why this job: Make a real impact by helping retailers thrive in the digital landscape.
- Qualifications: Experience in customer success or account management within digital marketing.
The predicted salary is between 40000 - 50000 £ per year.
Criteo provides technology and commercial capabilities that enable retailers to generate trade, brand and agency revenues from partners who sell products within their store or online. Brands and sellers use sponsored products and display advertising (on-site) and a variety of off-site formats (display, video, CTV) to engage customers throughout their customer journey, with the purpose of increasing sales and creating loyalty to the retailer. “Commerce Media” connects retailers 1PD, commerce audiences and digital assets to ensure relevancy and the capability to provide personalized product promotions that are relevant to the shopper.
What You'll Do:
- Be an inclusive, respectful, and trustworthy business partner for your clients.
- Drive a positive and strong can-do attitude by ensuring full understanding and successful utilization of Criteo’s technology and services by your retailers.
- Create a focus on the customer and build a broad knowledge of our technology, processes, and retailer solutions.
- Engage with your clients on sales & operational topics and represent Criteo promoting an understanding of retail media and commerce media.
- Manage project and initiatives that unlock value and revenue growth for retailers, including (but not limited to):
- Integrations and new inventory/ad placement expansion
- Identify upsell opportunities
- Sales training & enablement
- Coordination with Criteo brand & agency sales team (where required)
- Coordinating technical troubleshooting, ensuring business needs/impact are captured
- Requests related to analytics, custom reports, campaign management, billing
- Platform training
- Work cross-functionally with a range of internal stakeholders (e.g. sales, technical, analytics, solutions, creative, finance/billing and legal teams) to represent the needs of your clients and deliver key projects.
- Build and maintain relationships with your clients.
- Develop and present quarterly business reviews with clear alignment to the client's strategic objectives.
- Support in the development of yearly business plans that align with the clients technical and commercial roadmap.
Who You Are:
- You've got experience as a Customer Success / Account Manager and/or client-facing role within digital marketing, online advertising, or e-commerce field.
- You have experience working with retailers or complex/ambitious clients who expect a deep partnership that generates results.
- Experience working with SaaS technologies.
- You have a natural ability to listen to the needs of a customer.
- Self-motivated team player with ability to take the initiative and deliver solutions.
- Strong written and verbal communication and persuasion skills.
- High intellectual curiosity and hunger to learn in an ambiguous environment.
We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!
Who We Are:
Criteo is a leader in commerce media, helping brands, agencies, and publishers create meaningful consumer connections through AI-powered advertising solutions. We’re shaping a more open and sustainable digital future for advertising. At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward-thinking environment. We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs—never on non-job-related factors or legally protected characteristics.
What We Offer:
- Ways of working – Our hybrid model blends home with in-office experiences, making space for both.
- Grow with us – Learning, mentorship & career development programs.
- Your wellbeing matters – Health benefits, wellness perks & mental health support.
- A team that cares – Diverse, inclusive, and globally connected.
- Fair pay & perks – Attractive salary, with performance-based rewards and family-friendly policies, plus the potential for equity depending on role and level.
Additional benefits may vary depending on the country where you work and the nature of your employment with Criteo.
Customer Success Manager (Retailer Partnerships, Fixed-Term Contract) employer: Centaur Labs
Criteo is an exceptional employer that champions a diverse and inclusive work culture, offering a hybrid working model that balances home and office experiences. With a strong focus on employee growth through mentorship and career development programmes, Criteo ensures that its team members are supported in their professional journeys while enjoying competitive salaries and comprehensive health benefits. Working at Criteo means being part of a forward-thinking company that values collaboration and innovation, making it an ideal place for those looking to make a meaningful impact in the digital advertising landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (Retailer Partnerships, Fixed-Term Contract)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Criteo or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by diving deep into Criteo’s products and services. Show us you understand how our technology can benefit retailers. Tailor your examples to demonstrate how you’ve driven success in similar roles.
✨Tip Number 3
Don’t just wait for job openings—create your own opportunities! If you see a gap where you can add value, reach out directly to the hiring team through our website. A proactive approach can really make you memorable.
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple gesture that shows your appreciation and keeps you on their radar. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Success Manager (Retailer Partnerships, Fixed-Term Contract)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in digital marketing and working with retailers, as this will show us you understand what we're looking for.
Showcase Your Communication Skills:Since strong written and verbal communication is key for this role, use your application to demonstrate these skills. Keep your language clear and persuasive, and don’t shy away from sharing examples of how you've successfully engaged clients in the past.
Highlight Your Problem-Solving Abilities:We love self-motivated team players who can take the initiative! In your application, share specific instances where you've identified upsell opportunities or resolved client issues effectively. This will help us see your potential impact on our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join our team!
How to prepare for a job interview at Centaur Labs
✨Know Your Stuff
Make sure you have a solid understanding of Criteo's technology and services. Familiarise yourself with their commerce media solutions and how they help retailers. This will show that you're genuinely interested and prepared to engage with clients effectively.
✨Showcase Your Experience
Be ready to discuss your previous roles in customer success or account management, especially within digital marketing or e-commerce. Highlight specific examples where you've driven results for clients, as this will demonstrate your capability to manage complex partnerships.
✨Emphasise Communication Skills
Since strong communication is key in this role, practice articulating your thoughts clearly and persuasively. Prepare to discuss how you've successfully navigated client relationships and resolved issues in the past, showcasing your ability to listen and respond to customer needs.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you've had to troubleshoot or manage projects that required cross-functional collaboration, and be ready to share how you approached these challenges.
