At a Glance
- Tasks: Drive client success and unlock revenue growth through innovative retail media solutions.
- Company: Criteo, a leader in commerce media with a diverse and inclusive culture.
- Benefits: Hybrid work model, health perks, career development, and competitive salary.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Join a forward-thinking team and make a real impact in digital advertising.
- Qualifications: Experience in customer success or account management within digital marketing.
The predicted salary is between 50000 - 60000 £ per year.
Criteo provides technology and commercial capabilities that enable retailers to generate trade, brand and agency revenues from partners who sell products within their store or online. Brands and sellers use sponsored products and display advertising (on-site) and a variety of off-site formats (display, video, CTV) to engage customers throughout their customer journey, with the purpose of increasing sales and creating loyalty to the retailer. “Commerce Media” connects retailers 1PD, commerce audiences and digital assets to ensure relevancy and the capability to provide personalized product promotions that are relevant to the shopper.
What You'll Do:
- Be an inclusive, respectful, and trustworthy business partner for your clients.
- Drive a positive and strong can-do attitude by ensuring full understanding and successful utilization of Criteo’s technology and services by your retailers.
- Create a focus on the customer and build a broad knowledge of our technology, processes, and retailer solutions.
- Engage with your clients on sales & operational topics and represent Criteo promoting an understanding of retail media and commerce media.
- Manage project and initiatives that unlock value and revenue growth for retailers, including (but not limited to):
- Integrations and new inventory/ad placement expansion
- Identify upsell opportunities
- Sales training & enablement
- Coordination with Criteo brand & agency sales team (where required)
- Coordinating technical troubleshooting, ensuring business needs/impact are captured
- Requests related to analytics, custom reports, campaign management, billing
- Platform training
- Work cross-functionally with a range of internal stakeholders (e.g. sales, technical, analytics, solutions, creative, finance/billing and legal teams) to represent the needs of your clients and deliver key projects.
- Build and maintain relationships with your clients.
- Develop and present quarterly business reviews with clear alignment to the client's strategic objectives.
- Support in the development of yearly business plans that align with the clients technical and commercial roadmap.
Who You Are:
- You've got experience as a Customer Success / Account Manager and/or client-facing role within digital marketing, online advertising, or e-commerce field.
- You have experience working with retailers or complex/ambitious clients who expect a deep partnership that generates results.
- Experience working with SaaS technologies.
- You have a natural ability to listen to the needs of a customer.
- Self-motivated team player with ability to take the initiative and deliver solutions.
- Strong written and verbal communication and persuasion skills.
- High intellectual curiosity and hunger to learn in an ambiguous environment.
We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!
Who We Are:
Criteo is a leader in commerce media, helping brands, agencies, and publishers create meaningful consumer connections through AI-powered advertising solutions. We’re shaping a more open and sustainable digital future for advertising. At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward-thinking environment. We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs—never on non-job-related factors or legally protected characteristics.
What We Offer:
- Ways of working – Our hybrid model blends home with in-office experiences, making space for both.
- Grow with us – Learning, mentorship & career development programs.
- Your wellbeing matters – Health benefits, wellness perks & mental health support.
- A team that cares – Diverse, inclusive, and globally connected.
- Fair pay & perks – Attractive salary, with performance-based rewards and family-friendly policies, plus the potential for equity depending on role and level.
Additional benefits may vary depending on the country where you work and the nature of your employment with Criteo.
Customer Success Manager — Retail Media & SaaS Growth employer: Centaur Labs
Criteo is an exceptional employer that champions a diverse and inclusive work culture, offering a hybrid working model that balances home and office experiences. With a strong focus on employee growth through mentorship and career development programmes, Criteo ensures that its team members are supported in their professional journeys while enjoying competitive salaries and comprehensive health benefits. Located in a dynamic environment, Criteo empowers its employees to make meaningful contributions to the evolving landscape of commerce media, fostering a sense of purpose and community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager — Retail Media & SaaS Growth
✨Tip Number 1
Get to know the company inside out! Research Criteo's technology and services, and understand how they help retailers. This will not only impress during interviews but also help you tailor your conversations to show how you can add value.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to referrals, which can be a game-changer in landing that Customer Success Manager role.
✨Tip Number 3
Prepare for those tricky questions! Think about how your past experiences align with the role's requirements. Be ready to share specific examples of how you've driven success for clients in previous roles, especially in digital marketing or e-commerce.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Success Manager — Retail Media & SaaS Growth
Some tips for your application 🫡
Show Your Passion for Customer Success:When writing your application, let your enthusiasm for customer success shine through! We want to see how you can be an inclusive and trustworthy partner for clients, so share examples of how you've built strong relationships in the past.
Highlight Relevant Experience:Make sure to showcase your experience in digital marketing, online advertising, or e-commerce. We’re looking for someone who understands the retail media landscape, so don’t hold back on those relevant skills and achievements!
Be Clear and Concise:Keep your application clear and to the point. We appreciate strong written communication skills, so make sure your application is well-structured and easy to read. Use bullet points if it helps convey your message better!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Criteo!
How to prepare for a job interview at Centaur Labs
✨Know Your Stuff
Before the interview, dive deep into Criteo's technology and services. Familiarise yourself with their retail media solutions and how they help retailers boost sales. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Client Success Skills
Prepare examples from your past experiences where you've successfully managed client relationships or driven results in a customer-facing role. Highlight your ability to listen to clients' needs and how you’ve turned those insights into actionable strategies.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a challenging client or identifying upsell opportunities. Think through potential scenarios beforehand and outline your approach to demonstrate your problem-solving skills.
✨Emphasise Team Collaboration
Criteo values cross-functional teamwork, so be prepared to discuss how you've worked with different teams in the past. Share examples of how you’ve collaborated with sales, technical, or analytics teams to achieve common goals, showcasing your ability to be a team player.
