At a Glance
- Tasks: Lead customer support initiatives and enhance processes for Leo Cancer Care products.
- Company: Join a pioneering company dedicated to improving cancer care.
- Benefits: Full-time role with competitive salary and opportunities for growth.
- Other info: Be part of a growing team with potential for leadership roles.
- Why this job: Make a real difference in customer satisfaction and support healthcare innovation.
- Qualifications: Experience in customer service, preferably in regulated environments; CRM knowledge is a plus.
The predicted salary is between 30000 - 40000 € per year.
The Senior Customer Support Administrator is the primary contact for customers and third parties requiring customer support for Leo Cancer Care (“LCC”) products. Responsible for customer support processes, the successful candidate will also be the subject matter expert (SME) for LCC business systems implementation in this area, including process development and improvement. Leo Cancer Care always wants to provide the best possible products and services to our customers, so a part of the role also includes setting up a Customer Satisfaction (CS) procedure as a part of our customer success program. The customer support function will expand in line with business needs, and the Senior Customer Support Administrator will be charged with developing and managing the function as LCC grows.
Key responsibilities:
- Creating and developing LCC's Customer Support function.
- The SME for LCC’s customer support processes and associated business systems.
- Primary contact for customers and third parties requiring customer support.
- Logging and management of customer issues in LCC's business systems.
- To interact with Service Management and coordinate all applicable field services, helpdesk and administrative operations.
- In conjunction with the service team and customer, schedule and arrange preventative maintenance inspections, field change order implementation, and upgrades/small installs.
- Complaint management in line with regulatory requirements.
- Service agreement preparation and quoting.
- Service agreement management in LCC's business systems.
Relevant Knowledge and Skill Requirements:
- Previous knowledge of working within a customer service environment & experience of working within a team, preferably in a medical or other highly regulated environment.
- Experience in using CRM and ERP system. Salesforce and/or Oracle NetSuite experience is desirable.
- Intermediate to advanced Microsoft Word and Excel skills.
- Strong organizational skills and able to prioritize.
- Demonstrate excellent interpersonal & communication skills.
- Complaint handling.
- Team leader or line management experience desirable.
- Although not initially responsible for people management, as LCC expands the function will grow.
Leo Cancer Care is an equal opportunity employer.
Leo Cancer Care: Senior Customer Support Administrator in Crawley employer: Centaur Health Holdings
Leo Cancer Care is an exceptional employer that prioritises employee growth and development within a supportive and collaborative work culture. Located in the UK, we offer a dynamic environment where you can make a meaningful impact on customer success while being part of a team dedicated to improving healthcare outcomes. With opportunities for professional advancement and a commitment to innovation, joining Leo Cancer Care means being part of a mission-driven organisation that values your contributions and fosters your career.
StudySmarter Expert Advice🤫
We think this is how you could land Leo Cancer Care: Senior Customer Support Administrator in Crawley
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Leo Cancer Care on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how you’d handle complaints or improve processes. We want to show that we’re not just a fit for the role, but that we can elevate the customer experience!
✨Tip Number 3
Research Leo Cancer Care’s products and services thoroughly. Knowing the ins and outs will help us impress during interviews and show our genuine interest in the role and the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows we’re serious about joining the team at Leo Cancer Care!
We think you need these skills to ace Leo Cancer Care: Senior Customer Support Administrator in Crawley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Customer Support Administrator role. Highlight your experience in customer service, especially in regulated environments, and showcase any relevant skills with CRM systems like Salesforce or Oracle NetSuite.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer support and how your background makes you the perfect fit for Leo Cancer Care. Don’t forget to mention your organisational skills and experience in complaint handling.
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers and third parties, make sure to demonstrate your excellent interpersonal and communication skills in your application. Use clear and concise language to convey your points effectively.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role as soon as possible!
How to prepare for a job interview at Centaur Health Holdings
✨Know Your Stuff
Make sure you understand Leo Cancer Care's products and services inside out. Familiarise yourself with their customer support processes and any relevant CRM or ERP systems like Salesforce or Oracle NetSuite. This will show that you're not just interested in the role, but that you’re ready to hit the ground running.
✨Showcase Your Experience
Prepare specific examples from your previous roles where you've successfully handled customer issues or improved processes. Highlight your experience in a regulated environment and how you've contributed to customer satisfaction. This will demonstrate your capability as a subject matter expert.
✨Communication is Key
Since this role involves a lot of interaction with customers and third parties, practice your communication skills. Be ready to discuss how you would handle complaints and ensure customer satisfaction. Clear and effective communication can set you apart from other candidates.
✨Be Ready to Grow
Leo Cancer Care is looking for someone who can develop and manage the customer support function as the company expands. Be prepared to discuss your vision for this role and how you can contribute to the growth of the team. Show enthusiasm for taking on new challenges!
