At a Glance
- Tasks: Deliver top-notch support and guidance to customers using Censys products.
- Company: Join Censys, a leader in Internet intelligence and threat insights.
- Benefits: Competitive salary, remote work, health benefits, and equity options.
- Other info: Fully remote position with excellent growth opportunities and a supportive culture.
- Why this job: Be part of a dynamic team making a real impact in the tech world.
- Qualifications: 2+ years in a technical customer-facing role with knowledge of security tools.
The predicted salary is between 72000 - 89000 £ per year.
Company Background: Censys’ mission is to be the one place to understand everything on the internet. Frustrated by the lack of trustworthy Internet intelligence, we set out to create the industry’s most comprehensive, accurate, and up-to-date map of the Internet. Today, Censys delivers real-time Internet intelligence and actionable threat insights to global governments, over 50% of the Fortune 500, and leading threat intelligence providers worldwide.
Role Summary: In this role, you will report to the Manager, Customer Success and Support. You'll collaborate with a team of experts dedicated to delivering white-glove service to our most important customers. As a CSE, you’ll be a product expert, who loves solving problems and going the extra mile to ensure no stone is left unturned. You’ll serve as a coach and trusted advisory during the training, implementation, and adoption phases of the customer lifecycle and be a trusted partner for all support requests.
Location: This is a fully remote position within the United Kingdom, with a preference for being located around the London metro area.
What You’ll Do:
- Partner closely with the entire Customer Success organization to provide a world class customer experience.
- Provide assistance for high volume support requests ranging from simple to complex.
- Provide customers with best practices to maximize usage of Censys products.
- Work to reduce time to value for the customers by guiding operational workflows for the customers.
- Help customers deploy, test, troubleshoot, and advise on integrations such as Cloud Connectors, Splunk, Jira, Service Now.
- Serve as a customer advocate in influencing product roadmap and improvements.
- As a member of the CSE team you will become an SME for parts of the platform and become the go to member for your area of expertise.
What You’ll Bring:
- 2+ years of experience in a technical, customer facing role.
- Basic knowledge of security tooling, cloud providers, and the information security industry.
- Basic knowledge of common network protocols: HTTPS, SSH, SMTP, FTP, SMB, RDP, and basic understanding of SSL/TLS and certificates.
- Comfortable using REST APIs and Python.
- Excellent communication and presentation skills.
- Excellent organizational and troubleshooting skills.
- A resourceful, figure-it-out and we-can-do-this attitude.
- Self-starter with ability to multi-task in a high-pressure, fast-paced, fast growth environment.
- A burning desire to work with really great customers and build easy to use applications and integrations.
The annual base salary range for this role will be around £72,000 - £89,000, plus bonus eligibility and equity. In addition to our great compensation package, our benefits are effective on day one and include but are not limited to: 401k match, health, vision, dental, and more!
This is a fully remote position with no expectation to come into an office, but must be located in or around London, in the United Kingdom.
Remote Customer Success Engineer, EMEA in Telford employer: Censys
Censys is an exceptional employer that prioritises employee growth and a collaborative work culture, offering a fully remote position for the Remote Customer Success Engineer role. With a commitment to providing comprehensive benefits from day one, including health, vision, and dental coverage, as well as a competitive salary and equity options, Censys fosters an environment where employees can thrive while delivering top-notch service to clients. Located in the UK, particularly around the London metro area, this role allows you to engage with a diverse range of customers and contribute to meaningful projects in the ever-evolving field of internet intelligence.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Success Engineer, EMEA in Telford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Censys. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Censys before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Customer Success Engineer, EMEA in Telford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Censys:Your cover letter is your chance to shine! Tell us why you want to work at Censys specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Censys!
How to prepare for a job interview at Censys
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
