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For Companies At a Glance
- Tasks: Deliver top-notch support and solutions to our key customers in a dynamic tech environment.
- Company: Join Censys, a leader in Internet intelligence with a mission to map the web.
- Benefits: Enjoy competitive salary, remote work, health benefits, and equity options.
- Why this job: Be a part of a team that makes a real impact on cybersecurity for global clients.
- Qualifications: 4+ years in a technical customer-facing role, with Python expertise and a passion for problem-solving.
- Other info: Fully remote role with excellent growth opportunities and a supportive team culture.
The predicted salary is between 78000 - 84000 ÂŁ per year.
Company Background
Censys' mission is to be the one place to understand everything on the internet. Frustrated by the lack of trustworthy Internet intelligence, we set out to create the industry's most comprehensive, accurate, and up-to-date map of the Internet. Today, Censys delivers real-time Internet intelligence and actionable threat insights to global governments, over 50% of the Fortune 500, and leading threat intelligence providers worldwide.
Role Summary
In this role, you will report to the Manager, Customer Success and Support. You'll collaborate with a team of experts dedicated to delivering whiteâglove service to our most important customers. As a Senior CSE, you'll be a product expert, who loves solving problems and going the extra mile to ensure no stone is left unturned. You'll serve as a coach and trusted advisory during the training, implementation, and adoption phases of the customer lifecycle and be a trusted partner for all support requests.
Location
This is a fully remote position within the United Kingdom, with a preference for being located around the London metro area.
What You'll Do
- Partner closely with the entire Customer Success organization to provide a worldâclass customer experience
- Provide assistance for high volume support requests ranging from simple to complex
- Provide customers with best practices to maximize usage of Censys products
- Work to reduce time to value for the customers by guiding operational workflows for the customers
- Help customers deploy, test, troubleshoot, and advise on integrations such as Cloud Connectors, Splunk, Jira, Service Now
- Serve as a customer advocate in influencing product roadmap and improvements
- As a member of the CSE team you will become an SME for parts of the platform and become the goâto member for your area of expertise
What You'll Bring
- 4+ years of experience in a technical, customerâfacing role
- Experience from a cybersecurity SaaS
- Basic knowledge of security tooling, cloud providers, and the information security industry
- Basic knowledge of common network protocols: HTTPS, SSH, SMTP, FTP, SMB, RDP, and basic understanding of SSL/TLS and certificates
- Python expert and comfortable using REST APIs
- Excellent communication and presentation skills
- Excellent organizational and troubleshooting skills
- A resourceful, figureâitâout and weâcanâdoâthis attitude
- Selfâstarter with ability to multiâtask in a highâpressure, fastâpaced, fastâgrowth environment
- A burning desire to work with really great customers and build easy to use applications and integrations
The annual base salary range for this role will be around ÂŁ93,000 - ÂŁ107,000, plus bonus eligibility and equity. In addition to our great compensation package, our benefits are effective on day one and include but are not limited to: 401k match, health, vision, dental, and more!
This is a fully remote position with no expectation to come into an office, but must be located in or around London, in the United Kingdom.
Senior Customer Success Engineer, EMEA in London employer: Censys
Contact Detail:
Censys Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Senior Customer Success Engineer, EMEA in London
â¨Tip Number 1
Network like a pro! Reach out to current or former employees at Censys on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
â¨Tip Number 2
Prepare for the interview by diving deep into Censys' products and services. Show us that youâre not just another candidate; be ready to discuss how you can enhance customer success with your expertise.
â¨Tip Number 3
Practice your problem-solving skills! We love candidates who can think on their feet. Try mock scenarios related to customer support and be ready to showcase your troubleshooting prowess during the interview.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows us youâre genuinely interested in joining the team.
We think you need these skills to ace Senior Customer Success Engineer, EMEA in London
Some tips for your application đŤĄ
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that youâre genuinely excited about helping customers and solving their problems. A little personality goes a long way!
Tailor Your Experience: Make sure to highlight your relevant experience in customer-facing roles, especially in cybersecurity SaaS. We love seeing how your background aligns with what we do at Censys, so donât hold back on those details!
Be Clear and Concise: While we appreciate creativity, clarity is key! Keep your application straightforward and to the point. Use bullet points if it helps convey your skills and experiences more effectively.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, itâs super easy to do!
How to prepare for a job interview at Censys
â¨Know Your Stuff
Make sure you brush up on your knowledge of Censys products and the cybersecurity landscape. Being able to discuss how their tools can solve customer problems will show that you're not just a candidate, but a potential partner in their mission.
â¨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully tackled complex customer issues. Highlighting your troubleshooting skills and how youâve gone the extra mile will resonate well with the interviewers.
â¨Communicate Clearly
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and concisely. Use simple language to explain technical concepts, as this will demonstrate your ability to connect with customers effectively.
â¨Be a Team Player
Censys values collaboration, so be ready to discuss how you've worked with teams in the past. Share instances where youâve partnered with others to enhance customer success, showing that youâre not just focused on individual achievements.
