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- Tasks: Deliver exceptional service and support to customers while guiding them through product usage.
- Company: Dynamic internet intelligence provider with a focus on customer success.
- Benefits: Competitive salary, comprehensive benefits, and fully remote work.
- Why this job: Join a team that values customer advocacy and make a real difference.
- Qualifications: At least 2 years in a technical, customer-facing role with knowledge of security tooling.
- Other info: Great opportunity for growth in a supportive and innovative environment.
The predicted salary is between 36000 - 60000 £ per year.
A dynamic internet intelligence provider is seeking a Customer Success Engineer to deliver exceptional service to customers. You will partner with the Customer Success team to handle support requests, guide customers through product usage, and advocate for their needs.
The ideal candidate has at least 2 years in a technical, customer-facing role and is knowledgeable about security tooling and network protocols. This fully remote position is based in the UK, offering a competitive salary and comprehensive benefits.
EMEA Customer Success Engineer - Remote UK (London Area) employer: Censys
Contact Detail:
Censys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EMEA Customer Success Engineer - Remote UK (London Area)
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Create a portfolio or a project that highlights your technical know-how and customer success experience. It’s a great way to stand out from the crowd.
✨Tip Number 3
Prepare for those interviews! Research the company and practice common questions. We want you to feel confident and ready to showcase how you can advocate for customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace EMEA Customer Success Engineer - Remote UK (London Area)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical, customer-facing roles. We want to see how your skills align with the needs of our customers and the Customer Success team.
Showcase Your Technical Skills: Since we're looking for someone knowledgeable about security tooling and network protocols, don’t forget to mention any relevant certifications or projects. This will help us see your expertise at a glance!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer success and how you can advocate for our customers' needs. A personal touch goes a long way in making your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Censys
✨Know Your Stuff
Make sure you brush up on your knowledge of security tooling and network protocols. Be ready to discuss how you've used these in previous roles, as this will show your technical expertise and ability to handle customer queries effectively.
✨Showcase Your Customer Skills
Since this role is all about delivering exceptional service, prepare examples of how you've successfully managed customer relationships in the past. Think about specific situations where you turned a challenging customer interaction into a positive experience.
✨Understand the Company
Do some research on the company’s products and services. Familiarise yourself with their customer base and any recent news or updates. This will not only help you answer questions but also demonstrate your genuine interest in the role and the company.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This could be about the team dynamics, the tools they use, or how success is measured in the role. It shows that you're engaged and thinking critically about how you can contribute.
