At a Glance
- Tasks: Deliver top-notch support and guidance to customers using Censys products.
- Company: Join Censys, a leader in Internet intelligence and threat insights.
- Benefits: Competitive salary, remote work, health benefits, and equity options.
- Other info: Fully remote position with great career growth opportunities.
- Why this job: Be a key player in enhancing customer experiences with cutting-edge technology.
- Qualifications: 2+ years in a technical customer-facing role; knowledge of security tools and protocols.
The predicted salary is between 60000 - 80000 £ per year.
Company Background: Censys’ mission is to be the one place to understand everything on the internet. Frustrated by the lack of trustworthy Internet intelligence, we set out to create the industry’s most comprehensive, accurate, and up-to-date map of the Internet. Today, Censys delivers real-time Internet intelligence and actionable threat insights to global governments, over 50% of the Fortune 500, and leading threat intelligence providers worldwide.
Role Summary: In this role, you will report to the Manager, Customer Success and Support. You will collaborate with a team of experts dedicated to delivering white-glove service to our most important customers. As a Customer Success Engineer (CSE), you will be a product expert, who loves solving problems and going the extra mile to ensure no stone is left unturned. You will serve as a coach and trusted advisory during the training, implementation, and adoption phases of the customer lifecycle and be a trusted partner for all support requests.
Location: This is a fully remote position within the United Kingdom, with a preference for being located around the London metro area.
What You’ll Do:
- Partner closely with the entire Customer Success organization to provide a world-class customer experience.
- Provide assistance for high volume support requests ranging from simple to complex.
- Provide customers with best practices to maximize usage of Censys products.
- Work to reduce time to value for the customers by guiding operational workflows for the customers.
- Help customers deploy, test, troubleshoot, and advise on integrations such as Cloud Connectors, Splunk, Jira, Service Now.
- Serve as a customer advocate in influencing product roadmap and improvements.
- As a member of the CSE team, you will become a Subject Matter Expert (SME) for parts of the platform and become the go-to member for your area of expertise.
What You’ll Bring:
- 2+ years of experience in a technical, customer-facing role.
- Basic knowledge of security tooling, cloud providers, and the information security industry.
- Basic knowledge of common network protocols: SSH, SMTP, FTP, SMB, RDP, and basic understanding of SSL/TLS and certificates.
- Comfortable using REST APIs and Python.
- Excellent communication and presentation skills.
- Excellent organizational and troubleshooting skills.
- A resourceful, figure-it-out and we-can-do-this attitude.
- Self-starter with ability to multi-task in a high-pressure, fast-paced, fast growth environment.
- A burning desire to work with really great customers and build easy to use applications and integrations.
The annual base salary range for this role will be around £72,000 - £89,000, plus bonus eligibility and equity. In addition to our great compensation package, our benefits are effective on day one and include but are not limited to: 401k match, health, vision, dental, and more!
This is a fully remote position with no expectation to come into an office, but must be located in or around London, in the United Kingdom.
