At a Glance
- Tasks: Lead and develop a team of Field Service Engineers to ensure top-notch service delivery.
- Company: Join Cennox, a company that values diversity and innovation.
- Benefits: Enjoy a company van, tools, enhanced overtime rates, and a solid pension plan.
- Other info: We celebrate differences and welcome applications from all backgrounds.
- Why this job: Make a real impact while enjoying a dynamic role with plenty of progression opportunities.
- Qualifications: Proven leadership experience in a field-based environment and strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
We are looking for an experienced Field Manager to lead and develop a regional team of Field Service Engineers. In this role, you will be responsible for driving service excellence, meeting SLAs and KPIs, and ensuring our engineers deliver a consistently high-quality customer experience. You will act as a role model within the business, combining strong leadership with hands-on operational oversight to ensure performance, compliance, and quality standards are met.
Responsibilities include:
- Managing the day-to-day operational performance of the region, ensuring SLAs, KPIs, and customer satisfaction targets are achieved.
- Leading and developing Field Service Engineers, proactively managing workloads and resources.
- Driving a right-first-time approach to service delivery.
- Supporting recruitment and performance management.
- Ensuring compliance with PCI and audit requirements.
- Overseeing costs, assets, and vehicles.
- Producing accurate management reporting.
- Resolving operational issues while escalating where necessary.
About you:
You will bring proven experience managing teams in a field-based or operational environment, with strong leadership skills and the ability to motivate and inspire others. You are comfortable working to demanding SLAs and KPIs, have excellent communication and customer service skills, and are highly organised with a strong eye for detail. You are confident using Microsoft Office, particularly Excel, have strong analytical and reporting capabilities, and can manage your time effectively in a fast-paced environment. Flexibility to work rota-based early, late, and weekend shifts is essential, with a full UK driving licence preferred.
What we offer:
- Company van, tools, phone and laptop.
- Regular overtime at enhanced rates.
- 9% pension (combined).
- Life assurance, gym discounts & healthcare options.
- Employee Assistance Programme.
- A welcoming, inclusive culture where your ideas matter.
If you are practical, professional and ready to take on a role with real variety and progression, we would love to hear from you. We celebrate differences and support them for the benefit of our staff, products, customers, and community. We encourage suitably skilled and qualified applications from all walks of life, regardless of personal characteristics. As a Disability Confident employer, we welcome applications from people with disabilities. If you have a disability and meet the minimum requirements for this role, we will ensure you are offered an interview. Please reach out to us to let us know you have a disability. We can also discuss any adjustments that would help you be at your best during the recruitment process. We are committed to building a workplace where everyone feels valued and included. We warmly welcome applications from people of all backgrounds, including anyone with legally protected characteristics such as age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We value different perspectives and experiences, and we are always open-minded when it comes to skilled candidates. Please be aware all successful candidates for this position will be required to undergo a pre-employment screening process, including but not limited to financial, criminal record and 5 years activity check.
Field Service Manager in Camberley employer: Cennox Ltd
Cennox is an exceptional employer that prioritises a welcoming and inclusive culture, where your ideas truly matter. With a strong focus on employee growth, we offer comprehensive benefits including a company van, enhanced overtime rates, and a robust pension scheme, all while fostering a supportive environment that celebrates diversity. Join us in a role that promises real variety and progression, as we strive to create a workplace where everyone feels valued and included.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Manager in Camberley
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Field Service Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their SLAs and KPIs, and think about how your experience aligns with their goals. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've motivated teams or improved service delivery in past roles. This will demonstrate that you’re not just a manager, but a true leader.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Field Service Manager in Camberley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Field Service Manager role. Highlight your leadership experience and any achievements related to SLAs and KPIs to show us you’re the right fit.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've driven service excellence in previous positions, and don’t forget to mention your hands-on approach!
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to demonstrate your ability to communicate effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive!
How to prepare for a job interview at Cennox Ltd
✨Know Your SLAs and KPIs
Before the interview, make sure you understand the specific SLAs and KPIs relevant to the Field Service Manager role. Be ready to discuss how you've successfully met these in your previous positions, as this will show your potential employer that you're not just familiar with the concepts but can also deliver results.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past, especially in a field-based environment. Highlight instances where you motivated your team or resolved conflicts. This will demonstrate your ability to inspire others and manage operational performance effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to service delivery and customer satisfaction. Think through your approach to problem-solving and how you would ensure compliance with quality standards. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Demonstrate Your Analytical Skills
Since the role requires strong analytical capabilities, be prepared to discuss how you've used data to drive decisions in your previous roles. Bring examples of reports you've created or how you've used Excel to analyse performance metrics. This will show that you're not only detail-oriented but also capable of leveraging data for operational success.
