At a Glance
- Tasks: Onboard and train academic customers while promoting Cengage resources.
- Company: Join Cengage, a leader in EdTech with a focus on customer success.
- Benefits: Fully remote role with flexible hours and a supportive team environment.
- Other info: Opportunity to work with digital learning tools and enhance your skills.
- Why this job: Make a difference in education by helping customers succeed with innovative tools.
- Qualifications: Graduate-level education and experience in training or customer support required.
The predicted salary is between 30000 - 40000 £ per year.
Cengage is seeking a Customer Success Specialist to cover a 12-month maternity leave. This fully remote role involves onboarding and training academic customers, promoting Cengage resources, and monitoring customer success metrics.
Ideal candidates will have a graduate-level education and experience in training or customer support within the EdTech sector. Skills in Salesforce, Office 365, and digital learning tools are essential for providing effective customer engagement.
Remote EdTech Customer Success Specialist (12-Month UK) in City of Westminster employer: Cengage
Cengage is an exceptional employer that values innovation and collaboration, offering a fully remote work environment that promotes flexibility and work-life balance. Employees benefit from comprehensive training programmes, opportunities for professional development, and a supportive culture that encourages growth within the EdTech sector. Joining Cengage means being part of a forward-thinking team dedicated to enhancing educational experiences for academic customers across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Remote EdTech Customer Success Specialist (12-Month UK) in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to folks in the EdTech space on LinkedIn or other platforms. A friendly chat can open doors and give you insights that might just land you that Customer Success Specialist role.
✨Tip Number 2
Show off your skills! If you've got experience with Salesforce, Office 365, or digital learning tools, make sure to highlight these in conversations. We want to see how you can bring value to our team!
✨Tip Number 3
Prepare for those interviews! Research Cengage and understand their resources. Being able to discuss how you can help onboard and train academic customers will set you apart from the crowd.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Remote EdTech Customer Success Specialist (12-Month UK) in City of Westminster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer support and training, especially within the EdTech sector. We want to see how your skills align with what we do at Cengage!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about customer success and how you can help our academic customers thrive. Keep it engaging and personal.
Showcase Relevant Skills:Don’t forget to mention your proficiency in Salesforce, Office 365, and any digital learning tools you've used. We love seeing candidates who are tech-savvy and ready to hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Cengage
✨Know Your EdTech Stuff
Make sure you brush up on the latest trends and tools in the EdTech sector. Familiarise yourself with Cengage's resources and how they can benefit academic customers. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Customer Support Skills
Prepare examples from your past experiences where you've successfully onboarded or trained customers. Highlight your problem-solving skills and how you've used tools like Salesforce and Office 365 to enhance customer engagement.
✨Practice Remote Communication
Since this is a fully remote role, practice your virtual communication skills. Ensure you're comfortable using video conferencing tools and can convey your ideas clearly and effectively, as this will be crucial for training and support.
✨Prepare Questions for Them
Have a few thoughtful questions ready about the role and the company culture. This not only shows your enthusiasm but also helps you gauge if Cengage is the right fit for you. Ask about their approach to customer success metrics and how they measure impact.
