At a Glance
- Tasks: Support sales by managing textbook adoption opportunities and collaborating with teams.
- Company: Cengage, a global leader in education technology.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Join a mission-driven team dedicated to empowering learners worldwide.
- Why this job: Make a real impact in education while developing your skills in a dynamic environment.
- Qualifications: Experience in sales support, strong analytical and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We believe in the power and joy of learning. At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
As a Sales Support Specialist UKI & Europe, you will have a meaningful role in advancing our revenue cycle through qualifying and managing inbound textbook adoption opportunities. Your responsibilities will include:
- Handling SSO enquiries and set-up
- Sending and following up on inspection copy requests and feedback
- Passing qualified leads to the Sales team to drive adoption closure and digital upsell
- Supporting the build, maintenance, and cleansing of Salesforce to sustain a 3x pipeline
- Contributing to forecasting accuracy and revenue growth
- Monitoring daily billings and analysing data against historical records
- Ensuring accurate and timely processing of pricing requests, new agreements, and customer enquiries
- Collaborating cross-functionally with other customer support functions to manage transactions across direct, trade, and enterprise channels
To excel in this position, you will need:
- Demonstrated experience in sales support or a comparable position
- Strong analytical skills with the ability to conduct detailed data analysis
- Outstanding organisational skills and attention to detail
- Ability to work collaboratively in a team environment
- Excellent communication skills, both written and verbal
- Proficiency in using Salesforce or similar CRM systems
- Ability to successfully implement and manage multiple projects simultaneously
- Strong problem-solving abilities and a proactive approach to tasks
Join us at Cengage and be a part of a team that is determined to make a difference in the world of education. Your contributions will help millions of learners achieve their dreams through the power of learning!
Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com.
Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
Sales Support Specialist employer: Cengage Group
Cengage is an exceptional employer that fosters a collaborative and innovative work culture, where every employee plays a vital role in transforming education for millions of learners. Located in the UKI & Europe, we offer competitive benefits, opportunities for professional growth, and a commitment to diversity and inclusion, ensuring that all voices are heard and valued. Join us to make a meaningful impact while enjoying a supportive environment that champions your career development.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cengage Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cengage Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Support Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cengage Group:Your cover letter is your chance to shine! Tell us why you want to work at Cengage Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cengage Group!
How to prepare for a job interview at Cengage Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
