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For Companies At a Glance
- Tasks: Support employees and leaders, enhancing their experience through guidance and coaching.
- Company: Cengage Group, a global education tech company focused on empowering learners.
- Benefits: Competitive salary, remote work options, and a comprehensive rewards package.
- Why this job: Make a real impact in education while fostering an inclusive workplace culture.
- Qualifications: Bachelor’s degree in HR or related field with 3-5 years of HR experience.
- Other info: Join a dynamic team dedicated to innovation and employee support.
The predicted salary is between 49000 - 64000 £ per year.
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About the Job
We believe in the power and joy of learning
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
Our culture values inclusion, engagement, and discovery
Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/.
As part of the HR Services Center of Excellence and reporting to the Sr Director, Employee Services, the HR Employee Services Partner will focus on developing strong relationships with leaders, managers, and employees to enhance the experience and effectiveness of our organization’s talent by delivering a consistent and repeatable approach to Cengage Group’s policies and practices. Working with Talent Strategy Partners and other Centers of Excellence, including HR Operations, Talent & Inclusion, and Total Rewards, the HR Employee Services Partner will play a key role in ensuring employees feel supported and enabled at each step of their Cengage journey.
What You\’ll Do
Employee Services
- Serve as a trusted advisor and subject matter expert to leaders and employees at every step of their Cengage journey; providing care, guidance and coaching while effectively mitigating business risk.
- Partner with HRTSP team to learn and understand the talent strategy for a business unit(s) or function(s), and enable strong execution against those talent plans
- Play a key role in the implementation of sophisticated organization and operating model projects including org design, role and job leveling, and change management
- Build a performance-based culture by actively engaging with managers and employees; coach managers on nurturing high performance and addressing under-performance on their teams.
- Provide expertise, guidance and coaching to leaders managing highly sensitive and complex employee matters including performance management, terminations, and other employment-related matters.
- In partnership with Legal, lead investigations into employee relations matters with a solid understanding of applicable employment laws, regulations, company policies and procedures and in alignment with Cengage Group’s culture.
- Provide additional ad hoc support and lead additional projects that are prioritized and critical to the success of the of talent agenda – examples include, but not limited to – compensation reviews, proactive retention, engagement survey action planning, etc.
- Liaise with other Centers of Excellence: HR Operations, Talent & Inclusion, and Total Rewards to respond to employee and manager needs with efficiency and care
- Help bring the voice of the customer back to the broader HR team to influence program design
- In collaboration with Total Rewards, work with leaders and advise on total compensation as it relates to internal/external equity issues.
HR Excellence
- Ensure the seamless delivery of our employee experience, driving service excellence with a focus on efficiency and consistency in the experience we deliver.
- Build strong, collaborative relationships with partners to improve the employee experience, share information and influence change.
- Actively contribute to the global HR community to increase the capability and strategic value of the human resource function through high levels of performance and customer service.
Required
Skills You Will Need Here:
- Bachelor’s degree in Human Resources or related field or requisite experience
- A minimum of 3-5 years of experience in HR, preferably in an Employee Relations or HR Generalist role
- Ability to communicate ideas and data in a persuasive and appropriate manner.
- Strong coaching, conflict resolution and ability to have difficult conversations
- Strong organization, planning and project management skills; ability to prioritize tasks for both self and team to meet business requirements and deadlines
- Project management expertise
- Collaborative, innovative and customer-focused
- Must possess the ability to thrive in a team-based environment and work effectively with employees of all levels
- Ability to travel as needed; a few times each year on average
Preferred
- Experience with Workday is a plus
- SHRM-CP/SCP or PHR/SPHR designation
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com or at +1 (617) 289-7917.
About Cengage Group
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
Compensation
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often include a significant incentive compensation program beyond this base pay range.
$67,000.00 – $87,100.00 USD
Location
United States (Remote)
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HR Employee Services Partner employer: Cengage Group
Contact Detail:
Cengage Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Employee Services Partner
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Cengage Group on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Cengage Group's culture and values. Think about how your experiences align with their mission of driving innovation in education. Show them you're not just a fit for the role, but for the team!
✨Tip Number 3
Practice your responses to common HR interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and confidently.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression. Plus, it shows you’re proactive and genuinely interested in joining the team.
We think you need these skills to ace HR Employee Services Partner
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the HR Employee Services Partner role. Highlight your relevant experience in HR, especially in employee relations and coaching, to show us you’re the perfect fit!
Showcase Your Skills: Don’t just list your skills; give us examples of how you've used them in real situations. Whether it’s conflict resolution or project management, we want to see how you’ve made an impact in your previous roles.
Be Authentic: We value diverse perspectives, so let your personality shine through! Share your unique experiences and insights that align with our culture of inclusion and engagement. We want to know the real you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Cengage Group
✨Know Your Stuff
Before the interview, make sure you understand Cengage Group's mission and values. Familiarise yourself with their approach to employee experience and how they drive innovation in education. This will help you align your answers with their culture and demonstrate your genuine interest.
✨Showcase Your People Skills
As an HR Employee Services Partner, your ability to build relationships is key. Prepare examples of how you've successfully navigated difficult conversations or resolved conflicts in the past. Highlight your coaching skills and how you've supported managers and employees alike.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific HR situations, like performance management or employee relations issues. Think through your responses ahead of time, using the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, how success is measured in the role, or what challenges the HR team is currently facing. This shows your engagement and helps you assess if the company is the right fit for you.