Cengage Group is seeking a Customer Service Representative in the UK to support returns, orders and customer enquiries. You will use SAP ERP and Microsoft Office to process transactions, validate details, and ensure compliance with the returns policy.
Training will be provided. The role requires GCSEs in English and Maths and 12-18 months in a customer support setting. NVQ Level 3 in Customer Service is desirable.
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Customer Experience Specialist — Returns & Orders in Andover employer: Cengage Group
Cengage is an exceptional employer that fosters a vibrant work culture centred around innovation and collaboration, empowering employees to make a meaningful impact in the education sector. Located in the EMEA region, we offer extensive growth opportunities, mentorship programmes, and a commitment to diversity and inclusion, ensuring that every team member can thrive and contribute to our shared mission of enhancing learning experiences for millions worldwide.
