At a Glance
- Tasks: Engage with residents to promote water efficiency and conduct surveys in homes.
- Company: Cenergist provides innovative energy and water efficiency solutions, focusing on sustainability.
- Benefits: Enjoy a £30,000 salary, 33 days leave, wellness programmes, and mileage reimbursement.
- Other info: A clear DBS check is necessary; driving licence and own vehicle needed.
- Why this job: Make a real impact in your community while working in a supportive, innovative team.
- Qualifications: Two years of customer service experience and strong communication skills required.
The predicted salary is between 30000 - 42000 £ per year.
About Us
At Cenergist, we provide energy and water efficiency solutions; our turnkey delivery process takes clients from concept stage to measured results so they can meet their Net Zero and sustainability goals. Cenergist has established a reputation in the UK as a provider of choice for the public sector, utilities, and commercial clients based on quality and performance. Our success is underpinned by our values, which include a commitment to quality, collaboration, supporting each other, and embracing innovation. This role is a great opportunity to join a business that is constantly moving forward and pushing new technology with its work.
The Benefits
- Salary of £30,000 per annum
- Mileage paid (45p per mile – Business car insurance must be obtained)
- 33 days’ annual leave, including bank holidays
- Company pension scheme
- Life insurance
- Wellness programme
- Stationery and Uniform Provided
This is a fantastic opportunity for a customer-facing professional, ideally from a property or tenant-focused role, to join our fast-moving, innovative organisation. You will have the chance to be out on the road, meeting new people and making a real difference in your community, as part of a collaborative team where you will be truly valued. So, if you want to support water efficiency and sustainability in homes, read on and apply today!
The Role
As a Tenant Engagement Officer, you will join our Water Team and carry out customer engagement visits and surveys in residential homes across Guildford and Kingston Upon Thames to support water efficiency. Specifically, you will promote and explain a free water efficiency service delivered in partnership with Affinity Water. You will carry out basic internal surveys (Home Water MOTs), including meter readings, tap/shower flow checks, and suitability assessments, complete simple surveys, and book appointments for our plumbing team to return and install the upgrades. Additionally, you will utilise a CRM system to record findings and appointments, managing your own daily schedule and stock levels while working collaboratively with the wider team. You will also:
- Provide clear explanations for the installations and services to residents
- Ensure all customers receive relevant information and follow-up documentation
- Make sure smooth handovers happen between teams
About You
To be considered as a Tenant Engagement Officer, you will need:
- At least two years’ experience in a face-to-face customer service or field-based role, ideally in the property field
- Strong communication skills with the ability to build rapport quickly
- A self-motivated, organised approach with the ability to manage your own diary
- A full, valid driving licence and access to your own vehicle with business use insurance
Please note, this role will require a clear DBS check (Disclosure and Barring Service) to be completed, due to the nature of working in residential homes.
We are eager to hear from you if you have held the role of Estate Agent, Property Surveyor, Customer Service Executive, Customer Support Advisor, Customer Advisor, or Property Co-ordinator, and are looking for a new direction.
Webrecruit and Cenergist are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you want to join us as a Tenant Engagement Officer, please apply via the button shown.
Tenant Engagement Officer employer: Cenergist
Cenergist is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary, generous annual leave, and a supportive work culture focused on collaboration and innovation. As a Tenant Engagement Officer, you will enjoy the flexibility of a field-based role in Guildford and Kingston Upon Thames, where you can make a tangible impact on your community while being part of a dynamic team dedicated to sustainability and water efficiency. With opportunities for personal development and a commitment to diversity, Cenergist is the ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Tenant Engagement Officer
✨Tip Number 1
Familiarise yourself with Cenergist's mission and values. Understanding their commitment to sustainability and innovation will help you align your conversation during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Prepare specific examples from your previous roles that demonstrate your customer service skills and ability to engage with clients face-to-face. Highlighting your experience in property or tenant-focused roles will make you stand out.
✨Tip Number 3
Research the water efficiency services offered by Cenergist and Affinity Water. Being knowledgeable about these services will allow you to discuss them confidently and show your enthusiasm for promoting sustainability in the community.
✨Tip Number 4
Network with current or former employees of Cenergist on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Tenant Engagement Officer
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Tenant Engagement Officer position. Tailor your application to highlight relevant experience in customer service and field-based roles.
Highlight Relevant Experience:In your CV and cover letter, emphasise your two years of experience in face-to-face customer service or property-related roles. Use specific examples to demonstrate your strong communication skills and ability to build rapport with clients.
Showcase Your Organisational Skills:Mention your self-motivated and organised approach in managing your own diary and daily schedule. Provide examples of how you have successfully managed appointments or tasks in previous roles.
Personalise Your Cover Letter:Write a compelling cover letter that reflects your passion for water efficiency and sustainability. Explain why you want to work with Cenergist and how your values align with theirs. Make sure to address the specific points mentioned in the job description.
How to prepare for a job interview at Cenergist
✨Know the Company and Its Values
Before your interview, take some time to research Cenergist and understand their commitment to quality, collaboration, and innovation. Being able to discuss how these values resonate with you will show that you're a good fit for their culture.
✨Demonstrate Your Customer Service Skills
As a Tenant Engagement Officer, strong communication and rapport-building skills are essential. Prepare examples from your past experiences where you've successfully engaged with customers, resolved issues, or provided exceptional service.
✨Be Ready to Discuss Your Organisational Skills
This role requires managing your own diary and daily schedule. Be prepared to talk about how you stay organised, prioritise tasks, and manage your time effectively, especially in a field-based position.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the Tenant Engagement Officer role, the team you'll be working with, and the specific challenges they face. This demonstrates your enthusiasm and proactive approach.
