At a Glance
- Tasks: Support onboarding and delivery of veterinary solutions, configuring hardware and software.
- Company: Join Cencora, a leader in animal health services dedicated to healthier futures.
- Benefits: Remote work, travel opportunities, and a car allowance included.
- Other info: Dynamic role with opportunities for growth and varied customer interactions.
- Why this job: Make a real impact in the health sector while developing your technical skills.
- Qualifications: Experience in technical support, strong troubleshooting skills, and good communication.
The predicted salary is between 30000 - 40000 £ per year.
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
This role is in support of Cencora's veterinary and livestock production solutions marketed through our MWI Animal Health business. MWI Animal Health is a leading brand of Cencora, offering animal health services globally. We’re looking for a Service Delivery Engineer to support the onboarding and ongoing delivery of our solutions into veterinary practices.
This is a varied, hands-on role where you’ll be responsible for configuring, installing, and supporting hardware, systems, and integrations to ensure customers are successfully set up and continue to operate effectively. You’ll work closely with internal teams and customers, providing both remote and on-site support, owning escalations, and helping deliver projects to agreed milestones. This role combines technical troubleshooting, customer interaction, and service delivery in a fast-paced environment.
Key Responsibilities- Support customer onboarding and implementation activities, both remotely and on-site
- Configure and install hardware including desktops, laptops, printers, tills, and peripherals
- Install and configure software such as Microsoft 365 and anti-virus tools in line with company standards
- Troubleshoot and resolve escalated hardware and network issues within agreed SLAs
- Act as a key escalation point for 1st Line Support
- Provision and configure cloud services in Azure for customer environments
- Support third-party integrations via APIs, including coordination with external vendors
- Configure system modules to ensure customers have the correct functionality
- Perform structured diagnostics and provide safe remote remediation
- Run Azure Pipelines to support integration and deployment activities
- Use SQL Server to investigate issues and run approved scripts
- Carry out upgrades and post-change validation activities
- Maintain accurate documentation, knowledge base articles, and SOPs
- Manage workload and priorities through tools such as Jira, Halo, Confluence, and LogMeIn
- Attend customer sites to install, validate, and troubleshoot hardware and networking setups
- Work to project deadlines, providing updates and raising risks where needed.
- Experience in Service Delivery, Technical Support, or Resolver Group environments
- Strong troubleshooting skills across hardware, software, and networks
- Experience working in SLA-driven support environments and handling escalations
- Hands-on experience with customer onboarding, implementations, or field-based support
- Good understanding of networking (TCP/IP, LAN, WAN, VLAN)
- Experience with Azure (or similar cloud platforms)
- Experience using SQL for investigations and script execution
- Experience supporting integrations and working with APIs
- Strong communication skills and ability to explain technical issues clearly
- Excellent organisation, prioritisation, and time management skills
- Experience with Azure Pipelines or similar CI/CD tools
- Knowledge of SD-WAN or VoIP
- Experience across varied customer network environments
- Experience creating technical documentation or knowledge base articles
Remote-based role with regular travel to customer sites and office locations. Car allowance included. Occasional out-of-hours or weekend work may be required depending on customer needs. A full UK driving licence is essential. Ideally based south of Birmingham.
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis.
Service Delivery Engineer employer: Cencora
At Cencora, we pride ourselves on fostering a collaborative and innovative work environment where every team member plays a vital role in our mission to create healthier futures. As a Service Delivery Engineer, you will benefit from a supportive culture that values professional growth, with opportunities for hands-on experience and skill development in a fast-paced setting. Our commitment to employee well-being is reflected in our competitive benefits package and the flexibility of remote work combined with travel, making this an exceptional place to advance your career while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Engineer
✨Tip Number 1
Get to know the company! Research Cencora and its mission to create healthier futures. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since the role involves troubleshooting and configuring hardware and software, brush up on your knowledge of Azure, SQL, and networking. Being able to demonstrate your expertise can really set you apart.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the role. Plus, it might just give you an edge when it comes to getting noticed during the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the Cencora team.
We think you need these skills to ace Service Delivery Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Engineer role. Highlight your experience in technical support, customer onboarding, and any relevant skills like troubleshooting and cloud services. We want to see how you can make a difference!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about improving lives through technology and how your background aligns with our mission at Cencora. Keep it engaging and personal!
Showcase Your Technical Skills:Don’t forget to showcase your technical skills in your application. Mention your experience with Azure, SQL, and any other relevant tools or technologies. We love seeing candidates who are hands-on and ready to tackle challenges!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team!
How to prepare for a job interview at Cencora
✨Know Your Tech Inside Out
As a Service Delivery Engineer, you'll need to be well-versed in hardware and software configurations. Brush up on your knowledge of Microsoft 365, Azure, and SQL Server. Be ready to discuss specific troubleshooting scenarios you've encountered and how you resolved them.
✨Showcase Your Customer Interaction Skills
This role involves a lot of customer interaction, so it's crucial to demonstrate your communication skills. Prepare examples of how you've successfully onboarded customers or handled escalations in the past. Highlight your ability to explain technical issues in a way that's easy for non-techies to understand.
✨Familiarise Yourself with SLAs
Since you'll be working in an SLA-driven environment, make sure you understand what SLAs are and how they impact service delivery. Be prepared to discuss how you've managed workloads and priorities in previous roles to meet these deadlines.
✨Prepare for Hands-On Scenarios
Expect practical questions or scenarios during your interview. Think about how you would approach configuring hardware or troubleshooting network issues on-site. Being able to articulate your thought process will show that you're ready for the hands-on nature of the job.
