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For Companies At a Glance
- Tasks: Support customers with queries and ensure a smooth service experience.
- Company: Join Cencora, a company dedicated to creating healthier futures.
- Benefits: Enjoy a competitive salary, annual bonus, and 20 days holiday.
- Other info: Hybrid working after probation with structured training and a supportive team.
- Why this job: Make a real difference in health while developing your customer service skills.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 22000 - 26000 £ per year.
About Cencora
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the centre of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
This role is in support of NWOS, a Cencora business offering the supply for surgical appliances in the UK.
We’re looking for a Customer Service Advisor to join our team in Leigh, supporting customers with queries, order updates, and issue resolution. You’ll be the first point of contact, working closely with internal teams and external partners to deliver a smooth, reliable service and a great customer experience.
Location: Leigh, WN7
Fixed Term Contract until July 2027
Key Responsibilities
- Respond to customer queries via phone and email
- Track orders and provide updates to customers
- Resolve issues quickly, including delivery and order queries
- Liaise with internal teams and external carriers
- Amend orders while minimising disruption
- Maintain accurate records across internal systems
- Handle complaints calmly and professionally
- Support service levels and team targets
About You
- Previous customer service experience
- Strong communication skills
- Calm under pressure and solution-focused
- Organised with good attention to detail
- Confident using IT systems
- Positive, team-oriented approach
Working Pattern
- Monday to Friday
- 9:00am – 5:30pm (1-hour lunch)
- 37.5 hours per week
- Full-time on-site during probation, then hybrid
What You’ll Get
- Annual company bonus scheme
- 20 days holiday + bank holidays
- Structured training and ongoing development
- Supportive team environment
Customer Service Advisor in Leigh employer: Cencora
Contact Detail:
Cencora Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Leigh
✨Tip Number 1
Get to know Cencora and their mission! Research the company’s values and how they impact customer service. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, role-play common scenarios with friends or family. This will help you stay calm under pressure and respond effectively to queries.
✨Tip Number 3
Show off your organisational skills! Prepare examples from your past experience where you successfully managed multiple tasks or resolved issues quickly. This will demonstrate your ability to handle the fast-paced environment at Cencora.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Cencora.
We think you need these skills to ace Customer Service Advisor in Leigh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your previous customer service experience and how it aligns with our mission at Cencora. We want to see how you can contribute to creating healthier futures!
Showcase Your Communication Skills: Since you'll be the first point of contact for our customers, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to show us that you can handle queries and complaints calmly and professionally.
Be Solution-Focused: In your application, share examples of how you've resolved issues in the past. We love candidates who are calm under pressure and can think on their feet. Show us that you're not just about identifying problems but also about finding effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Cencora
✨Know the Company
Before your interview, take some time to research Cencora and its mission. Understand their commitment to creating healthier futures and how the Customer Service Advisor role fits into that vision. This will show your genuine interest in the company and help you connect your answers to their values.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Prepare examples from your previous experience where you effectively handled customer queries or resolved issues. Practising clear and concise responses will demonstrate your ability to communicate well under pressure.
✨Be Solution-Focused
Cencora values a calm and solution-oriented approach. Think of scenarios where you successfully resolved complaints or tricky situations. Highlighting your problem-solving skills during the interview will reassure them that you can handle challenges with ease.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.