At a Glance
- Tasks: Deliver tech solutions to improve veterinary practices and enhance customer experiences.
- Company: Join Cencora, a forward-thinking company dedicated to healthier futures.
- Benefits: Enjoy a competitive salary, car allowance, remote work, and a pension scheme.
- Other info: Remote-first role with opportunities for travel and hands-on customer engagement.
- Why this job: Make a real difference in animal health while developing your technical skills.
- Qualifications: Experience in IT support and strong problem-solving abilities are essential.
The predicted salary is between 45000 - 45000 £ per year.
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.
About The Role
MWI Animal Health provides technology solutions that help veterinary practices run better — so vets spend less time battling their systems and more time caring for animals. We're looking for a Service Delivery Engineer who takes ownership, drives successful customer outcomes, and becomes a trusted technical partner to our customers. You'll play a key role in delivering and enhancing services, ensuring customers receive maximum value from our technology solutions. Working across onboarding, service provisioning, customer engagements, and service improvement initiatives, you'll help ensure the service delivered consistently exceeds expectations. This is a remote role with regular travel to our site in Stoke-on-Trent and customer visits across the UK as required.
Delivering Exceptional Customer Outcomes
You'll be the primary technical contact for our customers ensuring services are delivered efficiently, service commitments are met, and customers gain maximum value from our solutions. You'll build strong customer relationships and proactively identify opportunities to improve the customer experience.
Provisioning and Enhancing Technology Services
You'll configure and provision cloud-based services, manage integrated platform solutions, and support the delivery of new functionality across customer environments. Working closely with Technical Support, Operations, and Project teams, you'll ensure services are implemented effectively and remain fit for purpose as customer needs evolve.
Managing Service Issues and Escalations
You'll take ownership of hardware and network related service requests and escalations, coordinating with customers, support teams, and third-party suppliers to ensure issues are resolved efficiently and with minimal disruption. By managing priorities, maintaining service levels, and communicating proactively with customers, you'll help ensure a consistently high-quality service experience.
Getting Hands-On When It Counts
Around 10% of your time may be spent on-site supporting customer onboardings, attending Go-Live activities, completing installations, or resolving issues that require a physical presence.
What We’re Looking For
- Experience in IT support, service delivery, or a technical support role
- Strong troubleshooting skills and a problem-solving mindset
- Clear communicator with a customer-focused approach
- Able to manage and prioritise a varied workload & projects independently
- Full UK driving licence and willingness to travel
Beneficial But Not Essential
- Networking knowledge (TCP/IP, LAN/WAN)
- Exposure to Azure or cloud platforms
- Experience with API integrations or third-party systems
- Familiarity with ticketing or service management tools
What’s On Offer
- £32,000 salary
- Car allowance
- Discretionary performance bonus
- Company pension scheme
- Remote-first working
Service Delivery Engineer in Coventry employer: Cencora
Cencora is an excellent employer for those looking to make a meaningful impact in the veterinary sector. With a strong emphasis on teamwork and collaboration, employees enjoy a dynamic work environment that fosters professional growth and development. The company offers competitive benefits tailored to local practices, making it a rewarding place to advance your career while contributing to the health and well-being of animals.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Engineer in Coventry
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Cencora values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Cencora might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Cencora!
✨Direct Apply to Cencora
Let's not forget to apply directly through the Cencora website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Delivery Engineer in Coventry
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Cencora.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Cencora. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Cencora
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
