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For Companies At a Glance
- Tasks: Manage client accounts, ensuring top-notch service and exploring new business opportunities.
- Company: Alloga UK is a leading logistics provider in the pharmaceutical and healthcare sector.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and development.
- Why this job: Join a mission-driven team focused on enhancing lives through exceptional service and client relationships.
- Qualifications: Experience in account management, strong communication skills, and proficiency in Microsoft Office required.
- Other info: Opportunity to work in a fast-paced industry with a focus on innovation and client satisfaction.
The predicted salary is between 28800 - 48000 £ per year.
About Us
Alloga UK, a Cencora company, is a leading provider of pharmaceutical and healthcare logistics, dedicated to enhancing the lives of people and animals. We are committed to delivering exceptional service and building lasting relationships with our clients. Join our dynamic team and contribute to our mission of excellence in service provision.
Job Overview
We are seeking a motivated and experienced Client Account Manager to manage a portfolio of Order to Cash clients. In this role, you will oversee service delivery, drive improvements, maintain contractual agreements, and identify new commercial opportunities. Your proactive approach and strong interpersonal skills will be key in fostering positive relationships with our clients and supporting the strategic goals of Alloga.
Key Responsibilities
- Develop and maintain positive relationships with our client base.
- Present Alloga's services professionally through various communication channels.
- Ensure responsiveness to client needs and conduct regular business reviews.
- Explore and implement new business opportunities and value-added services.
- Collaborate with the Implementation Manager for successful project launches.
- Address client concerns effectively, ensuring minimal impact on service perception.
- Support client surveys and drive improvements based on feedback.
- Understand and anticipate future client requirements related to storage and logistics.
- Compile and manage storage reports, ensuring compliance with contractual commitments.
- Contribute to change controls for significant business changes.
- Escalate substantial risks to client accounts and ensure commercial viability.
- Conduct annual reviews of client agreements and implement inflation-linked fee adjustments.
- Support renewal discussions for expiring contracts and capture chargeable activities.
- Maintain knowledge of industry regulations and commercial intelligence.
- Be aware of the implications of Brexit on operations and revenue.
- Contribute to the Client Account Managers Dashboard and maintain the Client Accounts Manual.
- Ensure timely updates of client lists and contractual risk registers.
- Produce monthly performance reports and identify areas for improvement.
- Report accidents and near misses to the HS&E Manager.
- Adhere to company procedures and client instructions.
- Support management as required and deputize for the Senior Client Account Manager.
Qualifications
- Proven experience in account management or client services in a relevant industry.
- Strong communication and relationship-building skills.
- Excellent organizational and problem-solving abilities.
- Understanding of pharmaceutical logistics and regulatory compliance is a plus.
- Proficient in Microsoft Office Suite and client management software.
Client Account Manager employer: Cencora
Contact Detail:
Cencora Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Account Manager
✨Tip Number 1
Familiarise yourself with the pharmaceutical logistics industry. Understanding the specific challenges and regulations will help you speak confidently about how you can contribute to Alloga's mission during interviews.
✨Tip Number 2
Network with professionals in the pharmaceutical and healthcare logistics sectors. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the company culture at Alloga.
✨Tip Number 3
Prepare examples of how you've successfully managed client relationships in the past. Highlight your proactive approach and problem-solving skills, as these are crucial for the Client Account Manager role.
✨Tip Number 4
Research Alloga's recent projects and initiatives. Being knowledgeable about their current operations and future goals will allow you to tailor your discussions and demonstrate your genuine interest in the company.
We think you need these skills to ace Client Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management or client services, particularly in the pharmaceutical or logistics sectors. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong communication and relationship-building skills. Mention specific examples of how you've successfully managed client accounts and driven improvements in service delivery.
Highlight Relevant Skills: In your application, emphasise your organisational and problem-solving abilities. If you have experience with regulatory compliance or knowledge of the pharmaceutical industry, make sure to include that as well.
Show Enthusiasm for the Company: Express your passion for Alloga UK's mission and values in your application. Demonstrating an understanding of their commitment to exceptional service will help you stand out as a candidate who aligns with their goals.
How to prepare for a job interview at Cencora
✨Showcase Your Relationship-Building Skills
As a Client Account Manager, your ability to build and maintain relationships is crucial. Prepare examples of how you've successfully managed client relationships in the past, highlighting your proactive approach and communication skills.
✨Demonstrate Industry Knowledge
Familiarise yourself with the pharmaceutical logistics industry and current regulations. Be ready to discuss how these factors impact client needs and service delivery, showing that you understand the broader context of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle client concerns. Think of specific scenarios where you turned a challenging situation into a positive outcome, as this will demonstrate your capability in managing client accounts effectively.
✨Highlight Your Organisational Skills
The role requires excellent organisational abilities. Be prepared to discuss how you manage multiple client accounts, track performance metrics, and ensure compliance with contractual obligations. Use examples from your previous experience to illustrate your methods.
