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For Companies At a Glance
- Tasks: Support customer satisfaction by processing orders and resolving queries.
- Company: Join Cencora, a company dedicated to creating healthier futures.
- Benefits: Competitive salary, supportive team environment, and career growth opportunities.
- Why this job: Make a real difference in health while building lasting relationships.
- Qualifications: Strong communication skills and a passion for customer care.
- Other info: Dynamic role with a rotating shift pattern in South Normanton.
The predicted salary is between 23000 - 30000 £ per year.
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today.
Role Overview
As a Customer Care Advisor, you will play a crucial role in supporting Cencora's third-party logistics service in the UK through our Alloga business. You will ensure that all orders placed at Alloga UK are processed accurately and efficiently, while resolving customer queries to deliver exceptional satisfaction.
Location: South Normanton, Derbyshire
Salary: £26,953.56 per annum
Working Pattern: 40 hours per week, working on a rotating shift pattern between the hours of 8:30 AM and 5:30 PM, Monday to Friday
Key Responsibilities
- Deliver outstanding customer care to ensure customer satisfaction and build long-term relationships.
- Stay informed about Alloga UK policies and procedures to provide accurate guidance.
- Escalate issues requiring special attention to your Supervisor or Manager.
- Answer all incoming calls within 7 seconds to ensure responsiveness.
- Manage all Alloga UK email inboxes daily to maintain timely communication.
- Collaborate with other Customer Care teams to provide seamless support.
- Prioritise and manage tasks effectively to meet client demands.
- Handle urgent and special order requests efficiently, liaising with operational colleagues as needed.
- Process all orders accurately and within agreed timescales in line with Standard Operating Procedures (SOP).
- Complete and share client reports daily, ensuring transparency and accountability.
- Communicate professionally with clients to foster strong relationships.
- Utilise Crystal and Portal 3 reporting systems to provide valuable customer and client insights.
- Collaborate with the Finance Department to resolve issues.
Customer Care Advisor in Bolsover employer: Cencora
Contact Detail:
Cencora Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor in Bolsover
✨Tip Number 1
Get to know the company! Research Cencora and its values so you can show how your skills align with their mission. This will help you stand out during interviews.
✨Tip Number 2
Practice your customer care scenarios. Think about how you'd handle different customer queries and complaints. Role-playing with a friend can really boost your confidence!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the team at Cencora.
We think you need these skills to ace Customer Care Advisor in Bolsover
Some tips for your application 🫡
Show Your Passion for Customer Care: When writing your application, let us see your enthusiasm for helping others. Share any experiences where you've gone above and beyond for a customer, as this will resonate with our commitment to outstanding service.
Be Clear and Concise: We appreciate straightforward communication. Make sure your application is easy to read and gets straight to the point. Highlight your relevant skills and experiences without unnecessary fluff.
Tailor Your Application: Take a moment to customise your application for the Customer Care Advisor role. Mention specific responsibilities from the job description that excite you and explain how your background aligns with them.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application reaches us quickly and allows you to explore more about our company culture and values while you're at it!
How to prepare for a job interview at Cencora
✨Know Your Stuff
Before the interview, make sure you’re familiar with Cencora and their Alloga business. Understand their mission to create healthier futures and how your role as a Customer Care Advisor fits into that. This will show your genuine interest and help you connect your skills to their needs.
✨Practice Makes Perfect
Anticipate common interview questions related to customer care, such as how you would handle difficult customers or manage multiple tasks. Practising your responses can help you articulate your thoughts clearly and confidently during the interview.
✨Showcase Your Communication Skills
As a Customer Care Advisor, communication is key. Be prepared to demonstrate your ability to communicate professionally and effectively. You might even want to share examples of how you've built strong relationships with customers in the past.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.