Senior IT Business Analyst in Birmingham

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

This role is in support of Cencora's wholesale distribution services in Europe operating through our Alliance Healthcare business. We are seeking an experienced and detail-oriented Senior Business Analyst to join our IT team. In this role, you will act as a bridge between business stakeholders and technical teams, ensuring that technology solutions align with business needs and goals.

The ideal candidate will have experience of working in both Waterfall and Agile deliveries, with the ability to support an organisation as it transitions from Waterfall to Agile. You will collaborate with cross-functional teams to deliver high-quality, scalable solutions, leveraging your business analysis expertise to ensure that business needs are met effectively and efficiently. This position requires excellent analytical and problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders.

Key Responsibilities

• Engage in the early scoping phase of new projects, gathering high level requirements and business benefits that will enable the shaping of the solution, and input into the business case.
• Plan for and facilitate structured requirements workshops with the business to elicit and document requirements.
• Actively engage with solution architects, product leads, and technical teams to document functional requirements and support the delivery of products.
• Translate business requirements into Epics, Features and User Stories with detailed acceptance criteria in a requirement management tool, to track and baseline requirements.
• Ensure all deliveries across project and product teams are driven by baselined user stories and customer has understood and accepted the documented requirements.
• Develop and maintain As Is and To Be process flow diagrams, story mapping diagrams, wireframes and other documentation to support project objectives and stakeholder communication.
• Support system testing efforts by defining detailed acceptance criteria, validating test cases, and ensuring alignment with business and functional requirements.
• Support business acceptance by drafting UAT plans, and coordinating the user acceptance testing phase.
• Enable business rollout, by drafting training material and carrying out user training when required.
• Ensure you develop personal and technical skills to provide constant delivery of high-quality services for business analysis.
• Ensure you work actively to enhance the IT team's service delivery.
• Ensure all relevant documentation is produced to agreed AHUK standards for the service, all processes and technical information to build and manage the application must be managed in a structured format.
• Share your expertise with the Business Analyst team, and contribute towards the BA Centre of Excellence.
• Experience of mentoring a junior Business Analyst is an advantage.
• Ensure all work carried out is either a supported service within an agreed SLA, or part of an approved project sanctioned by a product team.

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the post.

Ideally, you will be based around Birmingham, as there will be regular requirement to work from the CLC (Central Logistics Centre) in Birmingham as well as travel to other Service Centres around the UK.

Qualifications – Education & Certifications

• Bachelor's degree in information systems, computer science, or a related field, or equivalent.
• Preference for International Diploma in Business Analysis (BCS) or CBAP (IIBA) certifications (or equivalent).
• Must be able to demonstrate experience working as a Business Analyst, with at least 2 years in a Senior Business Analyst role.
• Proven experience working in an Agile/Scrum environment within IT, with preference for Scaled Agile Framework certifications.
• Experience working in these business domains: Pharmaceutical Distribution / Logistics Operations / Transport / Supply Chain is an advantage.
• Preference given to experience of these applications: Microlise, Manhattan Active, Knapp.

Qualifications – Experience & Skills

• Strong interpersonal and communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders.
• An ability to deal with and manage conflict whilst building successful business relationships across a range of stakeholder groups.
• Proven ability to adapt and remain flexible in a dynamic, fast-paced environment, embracing change as needed.
• Good multitasking skills, with the ability to manage and prioritize work across different projects effectively.
• Experience facilitating workshops, meetings, and Agile ceremonies to drive alignment and decision-making.
• Proven experience working in a small team delivering technical solutions based on user stories/business requirements.
• Strong expertise in requirements elicitation, analysis, and documentation, with a focus on delivering business focussed technical solutions to an agreed and tested standard.
• Strong experience of delivering Epics, Features, and User Stories with detailed Acceptance Criteria, user flow diagrams, wireframes and data diagrams as needed, to deliver change across mobile and desktop applications.
• Strong knowledge of Agile principles, frameworks, and tools (e.g., Scrum, Kanban, SAFe).
• Familiarity with tools such as Jira, Confluence, Azure DevOps, or similar.
• Experience of working in a challenging and complex global, matrix-based organisation.
• Experience of working with internal and external suppliers to ensure specified SLAs are met.

What's in it for you

• Be part of an organisation that helps bring your aspirations, innovations, and essential services to people and animals around the world and has a direct impact on the health of the nation.
• Be part of an organisation that moves a significant volume of product (650 million units per year, 2.3 million units per day).
• Be part of a team that works together to solve company-wide issues.
• Opportunity to implement creative new ideas and solutions to solve complex issues.
• Be part of the team that will transform IT delivery from a Waterfall to an Agile delivery methodology.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis.