At a Glance
- Tasks: Help customers by solving problems, answering queries, and promoting products.
- Company: Join a leading healthcare company focused on customer satisfaction.
- Benefits: Gain valuable experience, competitive pay, and opportunities for growth.
- Other info: Dynamic team environment with a focus on health and safety.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: 1 year of customer service experience and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
The Customer support administrator will interact with Alliance Healthcare customer services and will be responsible for answering questions, solving problems, handling complaints, taking orders and promoting products and services. All staff are expected to understand the principles of Good Distribution Practice of Medicinal products for Human use (2013/C 68/01) which is reflected in our SOP – REF Chapter 1 AHDL GDP 1.1. It will be a requirement for all staff to be trained in this SOP and have an annual refresher. All other GDP training will be job specific and as per your personal training matrix.
These are the significant elements of the role:
- Resolving common and complex issues by determining the need of the customer and immediately offering favourable solutions within laid down procedures.
- Orders, contract prices, to‑follows, special orders, warehouse and delivery errors, missing lines, transfer orders and administration queries.
- Follow all site procedures relating to missing claims and returns.
- Manage urgent order requests.
- Advise manager when special action is required.
- Respond to POD queries, maintain communication with transport department.
- Collaborating with a network of customer service agents, warehouse, transport and inventory department to discuss any queries and issues.
- Maintaining contact and following up on problems that required special handling (urgent order requests, expiry date check, issuing authorisation to uplift restricted items, dealing with Boots Photo enquiries, returns chases, etc.).
- Other clerical duties as assigned.
- Be familiar with Hospital/Retail initiatives.
- Providing assistance and support to Customer Services.
- Ensuring the accurate recording of all Alliance Healthcare measures as required.
- Maintaining standards in accordance with Health & Safety policy.
- Completing all administrative tasks to ensure compliance with company procedures.
- Providing customer care at the highest level to ensure maximum customer satisfaction.
Whilst Alliance Healthcare is committed to developing positive policies to promote equal opportunities in employment, we have a duty of care to ensure we do not instigate or worsen any conditions that would prevent the employee from carrying out manual handling duties.
On that basis, for this role we cannot make “reasonable adjustments” for any applicant who is unable to carry out such duties. If you are unsure as to whether this applies to your application, you must detail on your application form and discuss at interview any information you feel may be relevant. Existing employees should keep their line manager informed of any changes that may affect their ability to carry out such duties.
Qualifications:
- You’ll need at least 1 years’ experience in a contact centre or customer‑facing role.
- You also need to be able to prioritise your own workload and work confidently and quickly to set targets.
- Good typing skills, verbal communication and attention to detail are also essential.
- At times you’ll be dealing with customers, so being able to deal with challenging behaviour is a must‑have.
- A‑Levels or equivalent level of education is preferred.
- Manual handling tasks such as lifting and bending are “essential requirements” of this role.
Customer Support Administrator in Newcastle upon Tyne employer: Cencora, Inc.
Alliance Healthcare is an exceptional employer that prioritises employee development and a supportive work culture, making it an ideal place for those seeking a rewarding career in customer support. With comprehensive training programmes, including annual refreshers on Good Distribution Practice, employees are equipped with the skills needed to excel in their roles while contributing to a collaborative environment that values teamwork and customer satisfaction. Located in a dynamic sector, Alliance Healthcare offers unique opportunities for growth and advancement, ensuring that every team member can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Administrator in Newcastle upon Tyne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cencora, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cencora, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Administrator in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cencora, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Cencora, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cencora, Inc.!
How to prepare for a job interview at Cencora, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
