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- Tasks: Support customers by processing orders and providing updates on medication and medical appliances.
- Company: Join Cencora, a forward-thinking company dedicated to creating healthier futures.
- Benefits: Gain valuable experience, develop skills, and work in a supportive team environment.
- Why this job: Make a real difference in healthcare while building strong relationships with customers.
- Qualifications: Customer-focused mindset, strong communication skills, and attention to detail.
- Other info: Training provided, with opportunities for personal growth and career advancement.
The predicted salary is between 24000 - 28000 £ per year.
This role is in support of NWOS, a Cencora business offering the supply of surgical appliances in the UK. We are looking for a customer-focused Pharmacy Dispensing/Order Processing colleague to support the accurate dispensing and supply of prescription medication and medical appliances to patients, under the direction of a licensed professional.
You will process orders received via phone, email, fax and online portals, provide clear updates to customers on order progress and stock availability, and ensure all activity is completed within company regulations, agreed timescales, and Good Distribution Practice (GDP) requirements.
- Deliver exceptional customer care to ensure maximum customer satisfaction.
- Accurately dispense and process inbound/outbound orders for medication and medical appliances in line with local SOPs, regulatory requirements and agreed cut-off times.
- Respond to customer queries, complaints and information requests calmly and effectively, providing updates within agreed timescales.
- Proactively contact customers (phone/email) to confirm order status, lead times and stock availability.
- Escalate issues requiring special action to the Contact Centre Team Leader.
- Maintain accurate records and ensure confidentiality of customer information in line with Information Governance requirements and GDPR.
- Build and maintain strong working relationships with colleagues and customers at all levels.
- Continuously develop product and process knowledge, including gaining an understanding of surgical items and typical quantities (Part IX of the Drug Tariff) - training will be provided.
- Complete required GDP training, including SOP training and refreshers as per the personal training matrix.
Excellent verbal and written communication skills, with strong rapport-building ability. Demonstrable customer focus and the ability to handle difficult conversations with patience and professionalism. Strong attention to detail and accurate record keeping. Ability to plan, prioritise and manage multiple tasks to deadlines with efficiency and accuracy. Calm under pressure with sound problem-solving and decision-making skills. Confident IT and keyboard skills. Highly motivated, proactive, flexible and open to giving/receiving constructive feedback. Experience in a Contact Centre and processing environment (preferred/required as applicable). Team-working mindset with the ability to contribute to shared goals. Willingness to learn and follow SOPs and GDP principles for the distribution of medicinal products.
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Contact Centre Advisor in Leigh employer: Cencora, Inc.
Contact Detail:
Cencora, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisor in Leigh
✨Tip Number 1
Get to know the company! Research Cencora and NWOS to understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common scenarios with a friend. This will help you feel more confident when handling queries and complaints during the interview.
✨Tip Number 3
Be proactive! If you get the chance, reach out to current employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s a great way to build connections and gather insider info!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in healthcare.
We think you need these skills to ace Contact Centre Advisor in Leigh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contact Centre Advisor role. Highlight your customer service experience and any relevant skills that match the job description, like handling queries and processing orders.
Showcase Your Communication Skills: Since this role requires excellent verbal and written communication, give examples in your application of how you've effectively communicated with customers in the past. This could be through resolving complaints or providing updates on order statuses.
Demonstrate Attention to Detail: Mention specific instances where your attention to detail made a difference, especially in record-keeping or processing orders. This will show us that you can handle the accuracy required in dispensing medication and medical appliances.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Cencora, Inc.
✨Know Your Stuff
Familiarise yourself with the role of a Contact Centre Advisor, especially in the context of pharmacy dispensing and order processing. Understand the key responsibilities like handling customer queries and maintaining accurate records. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult conversations or resolved complaints effectively. This will demonstrate your ability to maintain a calm and professional demeanour under pressure.
✨Brush Up on Regulations
Since this role involves adhering to Good Distribution Practice (GDP) and local SOPs, it’s crucial to have a basic understanding of these regulations. You don’t need to be an expert, but showing that you’re aware of their importance will impress the interviewers.
✨Practice Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and answering potential questions.