Inbound Team Leader in Leeds

To lead, motivate and act as the primary point of contact for Team Members in achieving daily operational targets set by the Management Team. This role focuses on guiding and developing staff while embedding the company values of Trust, Care, Innovation, Partnership and Dedication.

Key Objectives

• Drive daily performance to achieve or exceed productivity and quality targets in line with departmental KPIs.
• Execute the daily staffing plan to maintain optimal operational output, escalating concerns to the Line Manager as required.
• Deliver training on operational procedures, including Good Distribution Practice (GDP) and Standard Operating Procedures (SOPs), with a strong emphasis on housekeeping.
• Promote and support our Investors in People (IIP) culture through team briefings, training, one-to-ones and return-to-work discussions where applicable.
• Support the Senior Management Team in meeting departmental and company-wide objectives.
• Undertake any reasonable request from the Service Centre Management Team, promoting and supporting company initiatives.
• Once trained, the role holds a degree of autonomy within company policy and guidance from the Inbound Manager.
• Works alongside Team Members and Management to suggest process and procedural improvements.
• Flexibility is required regarding overtime, including potential weekend and Bank Holiday work, in line with business needs and with as much notice as possible, as outlined in the Staff Handbook.
• Opportunities may arise to support aspects of the direct line manager's responsibilities, offering potential for career development.

Qualifications

• Strong ability to motivate and engage team members.
• Excellent communication and interpersonal skills.
• Effective time management with a focus on team oversight.
• Knowledge of department-specific systems and willingness to learn others.
• Proactive approach within defined boundaries.
• Ability to prioritise tasks effectively.
• Understanding of Warehouse and Distribution processes.
• Familiarity with Security, Audit and Compliance requirements.

Key Working Relationships

• Service Centre Management Team
• Team Members
• HR Business Partner (occasional)
• Internal and external customers

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!