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- Tasks: Coordinate care services and support workers to help people stay at home.
- Company: Join Norfolk Swift Response, a vital service in the community.
- Benefits: Competitive salary, generous leave, health support, and employee discounts.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong ICT skills, customer service experience, and ability to work under pressure.
- Other info: Flexible working options and opportunities for career progression.
The predicted salary is between 14271 - 15211 ÂŁ per year.
This is a hybrid role, with shifts split between home and office. Shifts are 9:45 pm to 6:15 am, including weekends and bank holidays on a two‑week rota. Week 1: no shifts. Week 2: Wednesday, Thursday, Friday, Saturday, Sunday.
What You'll Be Doing:
- Taking referrals via phone and our social care system (Liquid Logic).
- Working alongside the East of England Ambulance Service to respond to incoming referrals for Swift and Night Owl services.
- Triaging incoming information against service eligibility criteria, escalating to a manager where unclear, and making timely decisions on referrals.
- Planning and coordinating staff logistics, ensuring the right teams are sent to the right calls, making effective use of staffing resources.
- Deploying support workers to respond to unplanned care needs such as falls, personal care, or welfare checks.
- Providing real‑time support to our support workers in the field, answering queries and offering a calm, reassuring voice.
- Supporting referrals into Norfolk First Support.
Why This Role Matters:
You’ll be at the heart of a 24/7 service that helps people remain at home and avoid unnecessary hospital visits. Your coordination and decision‑making will directly impact the quality and speed of care delivered.
Who We're Looking For:
- Someone adapted to changing priorities and challenges.
- Excellent ICT and customer service skills.
- Ability to work under pressure and to tight deadlines.
- Confidence in assessing risk and making decisions independently, knowing when to elevate to a manager.
- A collaborative mindset and a team‑focused attitude.
Why Join Norfolk Swift Response?
- Guaranteed salaried hours and paid induction, with potential for overtime.
- Competitive annual leave and pension scheme.
- Norfolk Rewards employee discount programme.
- Blue Light Card eligibility.
- Health and wellbeing support, including fast‑track physiotherapy and counselling through Norfolk Support Line.
- Opportunities for career development and progression.
Benefits:
- Competitive salary.
- Generous holiday entitlement.
- Health and wellbeing services including fast‑track physiotherapy and a free counselling service.
- Flexible working opportunities including flexi‑time, part‑time, remote and hybrid working depending on your job role and business need.
- Norfolk Rewards employee discount programme with savings on groceries, clothes, holidays, technology, gym membership, cinema.
- Blue Light card for Fire Service and Social Care Workers.
- Relocation expenses (where applicable).
- Advance of your expenses if you travel for work.
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants pensions.
- Tax‑efficient ways of getting extra pension and new bikes.
- Access to our tax‑efficient car lease scheme for greener travel enabling you to lease a brand new, ultra‑low emission vehicle (subject to eligibility).
- Payment if you refer someone you know to a hard‑to‑fill job.
Additional Information:
- Seniority level: Entry level.
- Employment type: Part‑time.
- Job function: Other, Information Technology, and Management.
- Industries: Security Guards and Patrol Services.
Norfolk Swift Response -Reablement Liaison Officer (Nights) in Norwich employer: CEMP
Contact Detail:
CEMP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Norfolk Swift Response -Reablement Liaison Officer (Nights) in Norwich
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and role thoroughly, and think about how your skills match what they’re looking for. Practise common interview questions with a friend to boost your confidence.
✨Tip Number 3
Show off your personality! During interviews, let your passion for helping others shine through. Share personal stories that highlight your experience and how you handle challenges, especially in high-pressure situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission.
We think you need these skills to ace Norfolk Swift Response -Reablement Liaison Officer (Nights) in Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Reablement Liaison Officer. We want to see how you can adapt to changing priorities and challenges, so don’t hold back!
Show Off Your ICT Skills: Since this role involves using systems like Liquid Logic, it’s a good idea to mention any relevant ICT skills you have. We love tech-savvy candidates who can handle customer service with ease, so let us know what you’ve got!
Demonstrate Decision-Making Confidence: In your application, share examples of times when you’ve had to make quick decisions under pressure. We’re looking for someone who can assess risk and know when to escalate issues, so give us the lowdown on your experience!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly. Plus, it shows you’re keen on joining the Norfolk Swift Response team!
How to prepare for a job interview at CEMP
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Reablement Liaison Officer. Familiarise yourself with the key tasks like triaging referrals and coordinating staff logistics. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Decision-Making Skills
Since this role involves making timely decisions under pressure, prepare examples from your past experiences where you've had to assess risk and make quick choices. Highlight how you managed those situations and what the outcomes were, as this will demonstrate your ability to handle the demands of the job.
✨Emphasise Teamwork and Collaboration
This position requires a collaborative mindset, so be ready to discuss how you've worked effectively within a team. Share specific instances where you supported colleagues or contributed to group efforts, especially in high-pressure environments, to illustrate your team-focused attitude.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that test your problem-solving abilities. Think about potential challenges you might face in this role, such as managing unplanned care needs or responding to urgent referrals. Practising your responses will help you articulate your thought process clearly during the interview.
