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- Tasks: Coordinate integrated care for individuals, supporting their journey from hospital to home.
- Company: Join a supportive team at Norfolk County Council, dedicated to community health.
- Benefits: Enjoy competitive salary, generous holidays, and flexible working options.
- Other info: Dynamic role with opportunities for professional growth and community engagement.
- Why this job: Make a real difference in people's lives while developing your skills in healthcare.
- Qualifications: Experience in health or social care and strong interpersonal skills required.
The predicted salary is between 28600 - 31000 £ per year.
An exciting opportunity has arisen within the Central Norfolk HomeFirst Hub Integrated Care Coordinator team for a full time Integrated Care Coordinator (ICC). Working on a rolling 4-week working pattern, this post will include weekend working.
Norfolk has a long-standing commitment to ICC roles, seeing them as essential to the development of integrated teams and ways of working. This role will see you working for the Central Norfolk HomeFirst Hub which covers Norwich as well as North and South Norfolk.
The HomeFirst Hub is an integrated team working closely with Norfolk Community Health & Care (NCH&C), NHS Acute colleagues, Voluntary sector and other Norfolk County Council colleagues. You will support individuals on the Discharge to Assess pathway home and those experiencing complex admission avoidance situations within the Rapid Response MDT pathway. You will plan and coordinate discharges from acute hospital settings to allow individuals to return home, access reablement opportunities and support them by applying a holistic approach to making onward referrals. The model also includes supporting people in crisis already in their usual place of residence and preventing unnecessary admissions to hospitals or other settings such as care homes.
You will work alongside many different professionals and services such as Nurses, Therapists, Care providers and Social Workers, fostering and promoting multi-agency working. You will be positive, flexible and open to change which is sometimes fast paced. You will link closely with all other ICCs within the team and support the wider team where needed.
You will monitor the patient journey by completing desktop analysis of patient records and by making telephone contact with people we have supported. You will support colleagues to manage situations using data, system knowledge and onward referral pathways. You will work with multiple systems such as LAS, SystmOne, Optica and NCAN and will make onward referrals to external and voluntary organisations.
You will be a highly motivated and enthusiastic candidate and will have a high level of education (eg NVQ level 3, GCSE Levels or equivalent) and previous experience of working in the voluntary sector, primary care, the NHS, Social Care or a multi-disciplinary team.
A positive can-do attitude is essential alongside professional curiosity around information exchange and community resources. You will have an awareness and understanding of relevant health and social care legislation, excellent interpersonal and organisational skills along with a high level of administrative and IT skills. You will be competent working at pace in a responsive fast paced environment.
The HomeFirst Hub operates a blended model of office based and remote working, currently from a range of bases including the Norwich Community Hospital and Broadland Business Park.
We offer a friendly, supportive team, regular supervision, and the opportunity to develop your skills and co-produce the role in line with the NHS Long Term plan. To build meaningful relationships with the people we support, this role requires regular in-person work in both the office and community.
Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.
These are some benefits you can enjoy by working for Norfolk County Council:
- Competitive salary
- Generous holiday entitlement
- Health and Wellbeing services including fast-track physiotherapy and a free counselling service
- Flexible working opportunities including flexi-time, part time, remote and hybrid working dependent on your job role and business need.
- Financial benefits such as: Norfolk Rewards our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
- A Blue Light card for Fire Service and Social Care Workers
- Relocation expenses (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants pensions.
- Tax efficient ways of getting extra pension and new bikes
- Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
Integrated Care Coordinator in London employer: CEMP
Contact Detail:
CEMP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Integrated Care Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work in integrated care. They might have insider info on job openings or can even refer you directly to hiring managers.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of multi-agency working and the Discharge to Assess pathway. We want you to showcase your understanding of the role and how you can contribute to the team!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and updates there, so keep checking back!
We think you need these skills to ace Integrated Care Coordinator in London
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, take a good look at the job description and person specification. This will help you understand what we're looking for and how you can tailor your application to show that you're the perfect fit for the Integrated Care Coordinator role.
Showcase Your Experience: When writing your application, make sure to highlight any relevant experience you have in health and social care, especially in multi-disciplinary teams. We want to see how your background aligns with the responsibilities of the role, so don’t hold back on sharing your achievements!
Be Yourself: We’re looking for someone with a positive can-do attitude, so let your personality shine through in your application. Share your motivations and why you’re excited about this role – we love seeing genuine enthusiasm!
Apply Through Our Website: Once you’ve polished your application, head over to our website to submit it. Applying online is super easy and ensures your application goes directly to us. We can’t wait to hear from you!
How to prepare for a job interview at CEMP
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Integrated Care Coordinator role. Familiarise yourself with the responsibilities, especially around discharge planning and multi-agency working. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Teamwork Skills
Since this role involves working closely with various professionals, be prepared to discuss your experience in multi-disciplinary teams. Share specific examples of how you've collaborated with others in the past, highlighting your ability to foster positive relationships and support colleagues.
✨Demonstrate Your Problem-Solving Abilities
The ICC role requires a proactive approach to crisis situations. Think of instances where you've successfully managed complex cases or avoided admissions. Be ready to explain your thought process and the steps you took to resolve issues, showcasing your professional curiosity and adaptability.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the HomeFirst Hub's goals, or how they measure success in this role. This not only shows your interest but also helps you gauge if the position is the right fit for you.