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- Tasks: Assist customers with information, books, events, and IT queries at Martham Library.
- Company: Join Norfolk County Council, a supportive community-focused organisation dedicated to serving the public.
- Benefits: Enjoy flexible working, generous holidays, health services, and employee discounts on various products.
- Why this job: Be part of a vibrant library environment that values communication and community engagement.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Flexible hours and hybrid working options available to fit your lifestyle.
The predicted salary is between 24790 - 25183 £ per year.
Library and Information Assistant | 8359 | Permanent Contract | £24,790 to £25,183 per annum pro rata (Scale D) | 14 hours per week | Martham Library
We are looking for an outgoing person with strong communication skills to work as a Library and Information Assistant at Martham Library, part of the Norfolk County Council Library service. The core focus of the role is to work with customers coming into the Library to make sure they are able to access all the services and information they require. This will mean helping customers find information and talking to customers about books, as well as assisting with events, library activities, research, IT queries and social media. You\’ll also get involved in the day to day running of the Library, dealing with administrative duties and ensuring health and safety protocols are followed at all times. To be considered for the role you will need some form of experience in a customer facing role where you delivered a high level of service to members of the public from a range of different backgrounds. You\’ll need strong communication skills, and will be comfortable with IT systems. In addition, you\’ll need to be able to juggle a varying workload, and you\’ll have a positive and proactive approach.
These are some benefits you can enjoy by working for Norfolk County Council:
- Competitive salary
- Generous holiday entitlement
- Health and Wellbeing services including fast-track physiotherapy and a free counselling service
- Flexible working opportunities including flexi-time, part time, remote and hybrid working dependent on your job role and business need.
- Financial benefits such as:
- Norfolk Rewards our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
- A Blue Light card for Fire Service and Social Care Workers
- Relocation expenses (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants pensions
- Tax efficient ways of getting extra pension and new bikes
- Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
- A payment if you refer someone you know to a hard to fill job
We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.
Before you apply please see the full job description and person specification in the below link this will help you to shape your application to demonstrate how you meet the criteria for the role.
Job Description And Person Specification
You can also find out about the rewards and benefits we offer as well as our other terms and conditions.
Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email address.
Redeployment closing date: 17 June 2025 23:59
All other applicants closing date: 1 July 2025 23:59
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Library and Information Assistant employer: CEMP
Contact Detail:
CEMP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library and Information Assistant
✨Tip Number 1
Familiarise yourself with the services offered at Martham Library. Understanding the specific resources and events available will help you engage confidently with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Brush up on your IT skills, especially those related to library management systems and social media platforms. Being tech-savvy will not only make you more efficient but also show that you're ready to assist customers with their IT queries.
✨Tip Number 3
Prepare to showcase your customer service experience during the interview. Think of specific examples where you've successfully assisted diverse groups of people, as this will highlight your communication skills and adaptability.
✨Tip Number 4
Demonstrate your proactive approach by thinking of ways to enhance library activities or improve customer engagement. Bringing fresh ideas to the table can set you apart from other candidates and show your commitment to the role.
We think you need these skills to ace Library and Information Assistant
Some tips for your application 🫡
Understand the Role: Read the job description and person specification thoroughly. Make sure you understand the key responsibilities and required skills for the Library and Information Assistant position.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and communication skills. Use specific examples that demonstrate your ability to assist customers and manage a varied workload.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role. Mention how your background aligns with the job requirements, particularly your experience in customer-facing roles and your comfort with IT systems.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at CEMP
✨Showcase Your Communication Skills
As a Library and Information Assistant, strong communication skills are essential. During the interview, make sure to demonstrate your ability to engage with others by sharing examples of how you've effectively communicated with customers in previous roles.
✨Familiarise Yourself with Library Services
Before the interview, take some time to research the services offered at Martham Library. Being knowledgeable about their offerings will show your genuine interest in the role and help you answer questions more confidently.
✨Prepare for Customer Interaction Scenarios
Expect questions that assess your ability to handle various customer scenarios. Think of specific instances where you provided excellent service or resolved issues, and be ready to discuss these experiences in detail.
✨Demonstrate Your IT Proficiency
Since the role involves assisting with IT queries, be prepared to discuss your experience with technology. Highlight any relevant software or systems you've used, and consider mentioning how you've helped others with tech-related issues in the past.
