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- Tasks: Engage with diverse customers and handle queries across social care and library services.
- Company: Local government authority committed to excellent community service.
- Benefits: Competitive salary, generous holiday entitlement, and flexible working arrangements.
- Why this job: Make a real difference in your community while enjoying work-life balance.
- Qualifications: Excellent customer service skills and ability to engage with various customers.
The predicted salary is between 30000 - 42000 £ per year.
A local government authority is looking for a motivated Customer Service Assistant to join their team. The role requires excellent customer service skills and the ability to engage with a diverse range of customers.
Responsibilities include handling queries across various services such as social care and library services.
This is a permanent position based in Greater London, offering a competitive salary and benefits, including generous holiday entitlement and flexible working arrangements.
Hybrid & Remote Multiskilled Customer Service Agent employer: CEMP
Contact Detail:
CEMP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid & Remote Multiskilled Customer Service Agent
✨Tip Number 1
Get to know the company! Research the local government authority and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face in the role and how you'd handle them. Role-playing with a friend can help you feel more confident when discussing your experience and problem-solving abilities.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the role. They might even share tips on how to stand out during the interview process.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows that you're proactive and keen to join our team. Don't miss out on this opportunity!
We think you need these skills to ace Hybrid & Remote Multiskilled Customer Service Agent
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've engaged with different customers and handled their queries effectively.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention specific responsibilities from the job description that you’re excited about and how your skills match.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at CEMP
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand key principles like empathy, active listening, and problem-solving. Be ready to share examples from your past experiences that showcase these skills.
✨Research the Local Government Authority
Familiarise yourself with the specific services offered by the local government authority, especially social care and library services. This will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Diverse Customer Scenarios
Think about the different types of customers you might encounter and how to handle their queries. Prepare some scenarios where you successfully resolved issues or provided exceptional service to a diverse range of customers.
✨Show Enthusiasm for Flexible Working
Since this role offers flexible working arrangements, express your enthusiasm for this aspect. Discuss how you manage your time effectively and maintain productivity while working remotely or in a hybrid setup.
