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For Companies At a Glance
- Tasks: Assist customers with diverse services and provide excellent support.
- Company: Join Norfolk County Council, a leader in customer service excellence.
- Benefits: Enjoy competitive salary, generous holidays, and flexible working options.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Hybrid working model with great career progression opportunities.
The predicted salary is between 25583 - 25989 £ per year.
Norfolk County Council's Customer Service Centre (CSC) is the first point of contact for our customers. Our Customer Service Centre holds the nationally recognised Customer Service Excellence Award. It is our aim to become the best performing council in the country for customer service. To achieve this, we are looking for highly motivated and process led individuals to join our expanding team. We deal with a diverse set of services ranging from Adult Social Care to Highways to Registrars to Library Services. Over a period of time, you will receive full training to become a multiskilled agent.
The core working hours are Monday to Friday 8:55am to 5pm. This is currently a Hybrid Position with a mix of office based and remote working from home. We ask that you have in place good Broadband connectivity and can work privately.
We Are Looking For People Who:
- Have experience delivering excellent customer service
- Are comfortable engaging with a diverse network of people via telephone, including people who are vulnerable or at crisis point
- Can follow a defined process
- Have good attention to detail and excellent data entry skills
- Can use a variety of different systems while on the phone to the customer
- Have a service improvement mind-set, wanting to make things better for our customers
These are some benefits you can enjoy by working for Norfolk County Council:
- Competitive salary
- Generous holiday entitlement
- Health and Wellbeing services including fast-track physiotherapy and a free counselling service
- Flexible working opportunities including flexi-time, part time, remote and hybrid working dependent on your job role and business need
- Financial benefits such as: Norfolk Rewards our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out
- A Blue Light card for Fire Service and Social Care Workers
- Relocation expenses (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants pensions
- Tax efficient ways of getting extra pension and new bikes
- Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
- A payment if you refer someone you know to a hard to fill job
Before you apply: We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position. Redeployment closing date: 1 February 2026 23:59. All other applicants closing date: 8 February 2026 23:59.
Customer Service Assistant employer: CEMP
Contact Detail:
CEMP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Research Norfolk County Council and their Customer Service Centre. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with a diverse range of customers, it’s crucial to demonstrate your ability to connect with people. Role-play common customer scenarios with friends or family to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you improved a process or resolved a customer issue. Be ready to share these stories during your interview to highlight your service improvement mindset.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in delivering excellent customer service. We want to see how you've engaged with diverse groups and handled challenging situations, so share specific examples that showcase your skills!
Follow the Process: Since we’re all about being process-led, it’s important to demonstrate your ability to follow defined processes. Mention any relevant experiences where you’ve successfully adhered to procedures while maintaining attention to detail.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Use keywords from the listing to show us you’re a perfect fit for the Customer Service Assistant role.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly, and you’ll find all the info you need right there!
How to prepare for a job interview at CEMP
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples from your past experiences where you’ve gone above and beyond for a customer, especially in challenging situations.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the specific services mentioned. Think about how your skills align with their needs, and prepare to discuss how you can contribute to their goal of becoming the best performing council in the country.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This is crucial for a Customer Service Assistant role. Show that you can engage with diverse individuals by asking clarifying questions and summarising their points to ensure understanding.
✨Prepare for Process-Driven Questions
Expect questions about how you follow defined processes. Prepare to discuss specific examples where you adhered to procedures while still providing excellent service. Highlight your attention to detail and data entry skills as they are vital for this position.
