Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support vulnerable clients with their finances through communication and information management.
- Company: Join Norfolk County Council, a supportive and impactful organisation.
- Benefits: Competitive salary, generous holidays, health services, and flexible working options.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Experience in money management and strong communication skills are preferred.
- Other info: Enjoy excellent career growth opportunities and a healthy work-life balance.
The predicted salary is between 27000 - 35000 £ per year.
Part of Norfolk County Council, the Client Financial Affairs Service manages the financial affairs of clients who have been assessed to lack mental capacity, where there is no‑one else suitable, able or willing to undertake this role for them. This is a great opportunity to be part of a fast‑paced team that works with vulnerable people to support them with their finances.
We provide financial management support through Deputyships and Appointeeships. The role itself will involve communicating with clients on the telephone or visits at their homes, collating information to make benefit claims and processing Court applications. We work to tight timelines and deadlines so we are looking for people who thrive under pressure, who can access information from multiple sources, make decisions and who are motivated to make a difference.
Experience of money management, DWP state benefit claims and working with vulnerable people would be highly beneficial. You will need solid communication, organisational, financial and computer skills together with confidence in dealing with a wide range of clients, support staff and other interested parties.
Benefits
- Competitive salary
- Generous holiday entitlement
- Health and Wellbeing services including fast‑track physiotherapy and a free counselling service
- Flexible working opportunities including flexi‑time, part time, remote and hybrid working dependent on your job role and business need.
- Financial benefits such as:
- Norfolk Rewards our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
- A Blue Light card for Fire Service and Social Care Workers
- Relocation expenses (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants pensions
- Tax efficient ways of getting extra pension and new bikes
- Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra‑low emission vehicle (subject to eligibility)
- A payment if you refer someone you know to a hard to fill job
We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work‑life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.
Before you apply, we recommend reading the full Job description and person specification to help you demonstrate how you meet the criteria.
We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.
Client Financial Affairs Team Visiting Officer employer: CEMP
Contact Detail:
CEMP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Financial Affairs Team Visiting Officer
✨Tip Number 1
Get to know the company! Research Norfolk County Council and their Client Financial Affairs Service. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with vulnerable clients, it's crucial to demonstrate empathy and clarity. Role-play common scenarios with friends or family to build your confidence before the big day.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to financial affairs. This can give you insider knowledge and potentially a foot in the door when applying through our website.
✨Tip Number 4
Be ready for situational questions! Prepare examples from your past experiences that showcase your ability to work under pressure, manage finances, and support vulnerable individuals. This will help you stand out during interviews.
We think you need these skills to ace Client Financial Affairs Team Visiting Officer
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start writing your application, take a good look at the job description. It’s packed with info on what we’re looking for, so make sure you understand the role and how your skills fit in.
Tailor Your Application: Don’t just send a generic application! We want to see how your experience relates to the specific requirements of the Client Financial Affairs Team. Highlight your relevant skills and experiences that show you can thrive under pressure and work with vulnerable people.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your ability to convey information clearly. Use straightforward language and structure your application well to demonstrate your organisational skills.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly and is considered promptly!
How to prepare for a job interview at CEMP
✨Know Your Stuff
Make sure you understand the role of a Client Financial Affairs Team Visiting Officer. Brush up on money management, DWP state benefit claims, and how to support vulnerable people. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves communicating with clients over the phone and during home visits, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in past roles, especially in challenging situations.
✨Demonstrate Your Organisational Skills
The job requires managing tight timelines and deadlines, so be ready to discuss how you prioritise tasks and stay organised. Consider sharing specific examples from your previous experience where you successfully managed multiple responsibilities under pressure.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the team dynamics, the challenges they face, or the tools they use for financial management. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
