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- Tasks: Join our DoLS Team as a Business Officer, handling calls and processing applications.
- Company: Norfolk County Council is dedicated to safeguarding individuals and enhancing community welfare.
- Benefits: Enjoy flexible working, generous holidays, health services, and employee discounts.
- Why this job: Be part of a supportive team, develop new skills, and make a real impact.
- Qualifications: Must be a team player with knowledge of Teams, Excel, and data entry.
- Other info: Hybrid working available; apply by 7 July 2025 for this exciting opportunity.
The predicted salary is between 24790 - 25183 £ per year.
Norfolk County Council invites you to be part of our dynamic Deprivation of Liberty Safeguards (DoLS) Team. We are seeking a Temporary Business Officer to play a vital role in triaging calls to the wider team, processing and completing DoLS applications and authorisations. Business Support is an essential part of our team. The DoLS Team works closely with care homes, hospitals, members of the public, advocacy organisations, and other Norfolk County Council colleagues. The team is responsible for assessing individuals who lack capacity to consent to their care arrangements.
The Business Officer will assist with processing new referrals into the team, completing administrative tasks, and ensuring the timely processing of new applications. Main responsibilities include working with our other Business Officer, the Teams Assistant Practitioner, and the Senior Business Officer. Tasks involve answering and signposting calls, processing referrals, contacting care homes, and monitoring inboxes. The role requires a team player with working knowledge of Teams, Excel, data entry, and Microsoft Outlook. Multitasking, flexibility, adaptability, a positive attitude, and respect for sensitive data are essential.
This is an exciting opportunity to join the DoLS Team as we develop the service and provide opportunities to learn new skills within a supportive environment. The role offers a hybrid working arrangement, combining remote and office-based work at County Hall. If you are a committed, proactive team player with a 'can do' attitude, we encourage you to apply.
Benefits of working for Norfolk County Council include:
- Competitive salary
- Generous holiday entitlement
- Health and Wellbeing services, including physiotherapy and counselling
- Flexible working options, including flexi-time, part-time, remote, and hybrid working
- Employee discounts through Norfolk Rewards
- A Blue Light card for Fire Service and Social Care Workers
- Relocation expenses (where applicable)
- Travel expense advances
- Local Government Pension Scheme with employer contributions, life assurance, and dependants' pensions
- Tax-efficient benefits such as extra pension contributions and bike schemes
- Tax-efficient car lease scheme for low-emission vehicles (subject to eligibility)
- Referral bonus for hard-to-fill roles
Before applying, please read the full Job Description and Person Specification to demonstrate how you meet the criteria. Additional information on our Terms and Conditions is available on our website.
Business Officer employer: CEMP
Contact Detail:
CEMP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Officer
✨Tip Number 1
Familiarise yourself with the Deprivation of Liberty Safeguards (DoLS) framework. Understanding the legal and procedural aspects will not only help you in the role but also impress during discussions with the interview panel.
✨Tip Number 2
Showcase your teamwork skills by preparing examples of how you've successfully collaborated with others in previous roles. The DoLS Team values a proactive team player, so be ready to discuss your contributions to team success.
✨Tip Number 3
Brush up on your Microsoft Teams, Excel, and Outlook skills. Being proficient in these tools is essential for the role, and demonstrating your capability can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your approach to handling sensitive data. Given the nature of the role, showing that you understand the importance of confidentiality and data protection will be crucial in your interview.
We think you need these skills to ace Business Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Business Officer position. Highlight key skills such as multitasking, data entry, and teamwork in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the role. Emphasise your proficiency in Microsoft Teams, Excel, and Outlook, as well as any previous administrative or support roles.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and how your background makes you a suitable candidate. Mention your 'can do' attitude and commitment to working within a team.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CEMP
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Business Officer. Familiarise yourself with terms like DoLS and the importance of processing applications accurately.
✨Showcase Your Teamwork Skills
Since this role requires collaboration with various team members, be prepared to discuss your experience working in teams. Highlight specific examples where you contributed positively to a group effort.
✨Demonstrate Your Technical Proficiency
The role requires knowledge of Teams, Excel, and Outlook. Be ready to discuss your experience with these tools and how you've used them in previous roles to manage data and communication effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle sensitive information and multitask. Think of scenarios where you had to adapt quickly or manage multiple priorities, and be ready to share those experiences.
