At a Glance
- Tasks: Manage LGPS client relationships and deliver impactful insights to drive client success.
- Company: CEM, a global data firm helping pension funds maximise value for money.
- Benefits: Hybrid work model, collaborative culture, and opportunities for professional growth.
- Other info: Join a diverse team committed to improving lives through data-driven insights.
- Why this job: Influence product development and work with leading pension funds globally.
- Qualifications: Experience in client relationship management and a degree in relevant fields.
The predicted salary is between 75600 - 92400 £ per year.
Who are we?
We are CEM, a global data and insights firm for institutional investors including pension funds, insurance companies, endowments, foundations, family offices and sovereign wealth funds.
Our blue-chip corporate and government clients represent GBP11 trillion in assets under management and over 100 million members.
We provide them with objective insights to maximize value for money in both investments and pension administration.
This helps our clients better understand where they stand and how to improve their performance.
By improving our clients' performance, we, in turn, improve the financial well-being of pensioners globally.
How do we provide unique and actionable insight?
By coupling the most extensive global database in the pension arena with unrivalled industry knowledge.
All of this comes from experience - we have been at this since 1992.
We were founded in Canada and expanded to the US and UK more than a decade ago.
We work together in a small company ambiance where your contributions will be appreciated, and your progress will be directly related to your ability and effort.
Working at CEM, you will stretch your creative and analytical abilities while participating in the growth of a headline-making business.
What are we looking for?
We're looking for a Director, to join our Client Coverage team and manage a portfolio of Local Government Pension Scheme (LGPS) clients across the UK.
Our UK presence includes a local team and a physical office in Royal Tunbridge Wells within easy reach of London.
As the team grows, we're looking for a Director to join our Client Coverage team and manage a portfolio of institutional pension clients across the United Kingdom, with a particular focus on LGPS clients.
In this role as a Director, Client Coverage, you'll build trusted relationships with senior leaders, helping clients maximize the value of our research and benchmarking solutions while identifying opportunities to deepen engagement through consultative cross-selling.
You'll also serve as the voice of the client, partnering closely with our Research & Analytics, Product Development, Marketing and Production teams to influence future products and methodologies.
Reporting to the Co-Head, Client Coverage, Europe and UK, this role focusses on independent ownership of the LGPS client relationships, offering significant responsibility, executive-level client exposure, and the opportunity to make a meaningful impact on both client success and business growth.
What will you do in this role?
- Manage a portfolio of approximately 30 to 50 LGPS clients across the UK.
- Build long-term relationships with senior stakeholders, becoming their trusted advisor.
- Deliver annual benchmarking presentations to executive leadership and Boards.
- Maintain high client satisfaction and retention.
- Identify opportunities to expand client engagement through additional research, benchmarking, and advisory solutions.
- Partner closely with Research, Product Development, Marketing and Production teams to ensure client insights influence future products.
- Develop account plans and growth strategies for each client.
- Represent the company at industry conferences and networking events.
- Contribute client feedback to support innovation and new product development.
- Support ad hoc initiatives across client coverage and business development as business needs arise.
What you’ll bring to this role?
- Strategic experience managing and growing strategic client relationships.
- A consultative, commercially minded approach with a track record of identifying growth opportunities while building long-term client partnerships.
- Confidence in engaging senior executives and Boards, with the ability to communicate complex insights in a clear and compelling way.
- Strong strategic thinking, including experience developing account plans, prioritizing opportunities, and driving measurable outcomes.
- An analytical mindset with the ability to translate client needs into actionable business and product insights.
- Experience within pensions (specifically within LGPS), institutional investments, financial services, consulting, or a related industry is an asset.
- Proficiency with CRM platforms (e. g., Hub Spot) and Microsoft Office
- A degree in Business, Commerce, Economics, Finance, or related fields. An MBA, CFA, or similar designation is an asset.
- Willingness to travel approximately 20%.
What does success look like in this role?
- Build trusted, long-term relationships that drive exceptional client retention.
- Grow existing client partnerships through thoughtful, consultative, cross-selling relevant solutions.
- Deliver insightful benchmarking presentations that influence client decision-making.
- Develop a deep understanding of your clients' evolving priorities and act as their trusted advisor.
- Bring client perspectives back to the business to help shape future research, products, and client experience.
Why join us?
- Work directly with some of the world’s leading pension funds and institutional investors.
- Influence product development through direct client insights.
- Enjoy the agility of a growing firm with the stability of an established global organization.
- Work with a highly collaborative team where your ideas shape business decisions.
- Opportunities to work with complex datasets to draw elegant insights.
- A hybrid work environment with two days in-office, and flexibility to work from home for the remainder of the week.
- A curiosity-driven culture founded on a desire to improve lives.
- A team that is stronger for its gender, cultural, and intellectual diversity.
Ready to make an impact?
If you're passionate about building trusted client relationships, enjoy translating complex insights into meaningful conversations, and thrive in a consultative, growth-oriented environment.
We'd love to hear from you!!
Director, Client Coverage, UK in Royal Tunbridge Wells employer: CEM
CEM is an exceptional employer that fosters a collaborative and innovative work culture, where your contributions are valued and directly impact the success of our clients and the business. Located in Royal Tunbridge Wells, just a stone's throw from London, we offer a hybrid work environment that promotes flexibility while providing opportunities for professional growth and development within a diverse team. Join us to work with leading pension funds and institutional investors, influencing product development and making a meaningful impact on financial well-being globally.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Client Coverage, UK in Royal Tunbridge Wells
✨Tip Number 1: Tap Into Professional Networks
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✨Tip Number 4: Apply Directly on Company Websites
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We think you need these skills to ace Director, Client Coverage, UK in Royal Tunbridge Wells
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in CEM and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show CEM how you can be a team player!
How to prepare for a job interview at CEM
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
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If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with CEM.
✨Know Your Numbers
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✨Connect with Company Goals
Familiarise yourself with CEM's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
