Do you enjoy variety? Do you have a passion to learn? Are you motivated by challenges and new experiences?
Due to continued business growth CEM Solutions are recruiting an experienced CEMS Service Engineer to join our team.
Our mission is to provide outstanding service to our wide customer base. We aim to be the best in our industry – establishing confidence through strong customer relationships and a desire to do the very best for everyone who chooses us as their CEM service or system provider.
We are a service-focused business, passionate about providing excellent customer service and customer satisfaction in the servicing and calibration of process & control and emissions monitoring systems.
We are looking for an enthusiastic, diligent individual with a background and positive track record in field service. The successful candidate will have a number of years’ experience working specifically in the emissions monitoring industry, carrying out routine service on CEM systems and/or Process Control Instrumentation as well as fault finding and repair on the same.
Position Summary
You must be driven by wanting to deliver the best possible customer service experience, regardless of the task in-hand. You are an excellent communicator, able to engage clearly and confidently with both customers and colleagues. You can follow procedures but also act on initiative, investigating and diagnosing faults and supporting colleagues where appropriate.
You will be traveling throughout the length and breadth of the UK, with nights away. The role could be hybrid, with some home-working when not on site, or working from our head office in Derbyshire.
Roles and Responsibilities
- Primarily responsible for routine service/calibration and maintenance of equipment on site.
- Repair/fault investigation of instrumentation on a variety of applications, both on-site and in-house
- Scheduling / arranging service visits with customers and preparing / sending RAMS to site
- Working closely to strict procedures and adhering to H&S requirements
- Contributing towards our ethos of continuous improvement with ideas and suggestions
- Completing all necessary work reports / calibration certificates and updating internal system logs as required
- Promoting the business – looking for potential sales and opportunities
- Acting on initiative, advising customers and employer of issues and opportunities
We offer:
- Comprehensive training – on site, in-house and with our wider network of equipment suppliers.
- A supportive ethos – we work together as a team valuing the contribution each other makes to the business.
- Variety – you will have the chance to work on a range of equipment throughout the UK on varied industrial applications. This will be a great learning opportunity!
- Professional development – we are committed to training and furthering the skills and expertise of our team.
You’ll be joining a great team – we work hard but also know how to have fun! Our fundamental company values of building positive relationships, supporting one another and pursuing improvement underpin everything we do.
Here are just a few of the things you will be involved in in you work for CEM Solutions:
- Monthly ‘All-In’ days – team meetings, a focus on wellbeing and where we share what’s going on as a company. We believe that it’s important that everyone’s involved in what’s going on and where we’re heading!
- Quarterly individual meetings with the Directors – a chance to talk through how things are going and help where needed.
- Investment in CPD, both technical, advisory and any other support needed.
- Charity support – choose a charity for the Company to donate to on your birthday. Get involved with working on projects for local charities who we’re supporting for the year.
- Non-standard working days – twice a year (Summer & Christmas) we down tools and spend time together as a team. Past activities have included axe throwing, escape room, treasure hunt in the Peaks and a food & drink tour in the heart of Industrial Sheffield!
The package for the role:
- Benchmarked pay with industry peers.
- Opportunities to earn more through being on call & reimbursement when working away from home overnight.
- Company Bonus scheme
- 33 days holiday baseline (with an additional day after each 2 years of service, up to 36 days)
- 4.5 day working week for 24 weeks of the year (our ‘Sprints’)
- Company vehicle & laptop
- Hybrid working, with negotiated off-site days working from home so you can maximise your productivity
