At a Glance
- Tasks: Lead used vehicle sales across multiple sites, driving profitability and customer satisfaction.
- Company: Join Day's Motor Group, a leading name in the automotive industry.
- Benefits: Competitive salary, performance bonus, company car, and additional perks.
- Other info: Opportunity to work in a dynamic environment with a focus on team performance.
- Why this job: Make a real impact in one of South Wales' largest used vehicle operations.
- Qualifications: Experience in used vehicle sales management and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
The Group Used Vehicle Sales Manager is responsible for leading used vehicle sales performance across multiple dealership sites, driving profitability, stock turn, customer satisfaction and team capability. The role combines commercial leadership, operational control and people management to ensure used vehicle departments achieve budget, maintain compliance and deliver a high-quality customer experience.
Key Responsibilities
- Lead used vehicle sales operations across the group to achieve agreed volume, margin and profitability targets.
- Develop and implement group-wide sales strategies, pricing disciplines and stock management plans.
- Manage used vehicle inventory levels, stock ageing, vehicle acquisition, appraisal and disposal activity to maximise return on investment.
- Support sales managers and sales teams with deal structuring, forecasting, pipeline management and closing activity.
- Monitor key performance indicators including unit sales, gross profit, finance penetration, add-on product performance, conversion rates and stock turn.
- Ensure vehicles are prepared, merchandised and presented to a consistently high standard across all locations.
- Review market trends, competitor pricing and customer demand to inform stocking, pricing and promotional decisions.
- Work closely with our finance, aftersales, marketing and operational teams to improve customer journey and commercial performance.
- Handle escalated customer issues professionally and ensure complaints are resolved promptly and fairly.
- Maintain accurate reporting, forecasting and departmental controls in line with company policy and regulatory requirements.
- Ensure full compliance with FCA requirements, consumer legislation, data protection and internal governance standards.
Key Performance Indicators
- Provide on-site cover during periods of Used Car Sales Manager annual leave.
- Gross profit per unit and total departmental profit.
- Stock turn and stock ageing.
- Finance and insurance performance.
- Customer satisfaction and retention.
- Conversion rate and lead response effectiveness.
- Team performance, engagement and retention.
- Compliance audit outcomes.
Qualifications
- Proven experience in used vehicle sales management within the motor retail sector, ideally across multiple sites or a group structure.
- Strong commercial awareness with a track record of delivering sales growth, margin improvement and effective stock turn.
- Excellent leadership and coaching skills, with the ability to influence managers and build high-performing teams.
- Sound understanding of used vehicle appraisal, pricing, remarketing and reconditioning control.
- Strong analytical and reporting capability, with confidence using sales and stock management systems.
- Customer-focused approach with the ability to balance commercial outcomes and customer satisfaction.
- Good knowledge of FCA compliance requirements and ethical sales standards.
- Full UK driving licence.
Reporting Line & Package
- Reports to: Group Sales Operations Manager.
- Direct reports: Branch Used Car Managers.
- Package: Competitive basic salary, performance bonus, company car and other benefits.
Would you like to manage one of the biggest Used Vehicle Operations in South Wales? Day's Motor Group is looking for someone to manage our Used Vehicle Sales Operation which is based across South Wales with 5 branches.
Head of Used Vehicle Sales - Multi-Site Leader in Swansea employer: CEM Day Ltd
Day's Motor Group is an exceptional employer, offering a dynamic work environment where you can lead and innovate in the used vehicle sales sector across South Wales. With a strong focus on employee development, competitive salaries, performance bonuses, and a supportive culture, we empower our team to achieve their best while ensuring a high-quality customer experience. Join us to be part of a thriving multi-site operation that values your contributions and fosters professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Used Vehicle Sales - Multi-Site Leader in Swansea
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Showcase your skills! When you get the chance to meet potential employers, make sure to highlight your experience in used vehicle sales management. Talk about your successes in driving profitability and customer satisfaction – let them see how you can add value to their team.
✨Tip Number 3
Prepare for interviews by researching the company and its competitors. Understand their market position and be ready to discuss how you can help them achieve their sales targets. Tailor your answers to reflect their needs and demonstrate your commercial awareness.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. So, hit that apply button and show us what you’ve got!
We think you need these skills to ace Head of Used Vehicle Sales - Multi-Site Leader in Swansea
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the job description. Highlight your proven experience in used vehicle sales management and any leadership roles you've held. We want to see how you can drive profitability and customer satisfaction!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Head of Used Vehicle Sales role. Share specific examples of how you've achieved sales growth and improved team performance in the past. We love a good story!
Showcase Your Analytical Skills:Since the role involves monitoring key performance indicators, make sure to mention your analytical capabilities. Talk about how you've used data to inform decisions in previous roles. We’re all about making informed choices at StudySmarter!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re serious about joining our team. We can’t wait to hear from you!
How to prepare for a job interview at CEM Day Ltd
✨Know Your Numbers
Make sure you’re familiar with key performance indicators relevant to used vehicle sales. Brush up on metrics like gross profit per unit, stock turn, and customer satisfaction rates. Being able to discuss these figures confidently will show that you understand the commercial side of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you’ve influenced managers or built high-performing teams. This is crucial for a multi-site leader position, so be ready to share your strategies for coaching and motivating staff.
✨Understand the Market
Research current market trends, competitor pricing, and customer demand in the used vehicle sector. Being able to discuss how these factors influence stocking and pricing decisions will demonstrate your commercial awareness and strategic thinking.
✨Prepare for Customer Scenarios
Think about how you would handle escalated customer issues or complaints. Prepare some scenarios where you resolved conflicts effectively, as this will highlight your customer-focused approach and ability to maintain satisfaction while achieving commercial outcomes.
