As a Customer Service Advisor, you will play a vital role in the customer experience journey, acting as the first point of contact for all Service customer enquiries and face to face interactions.,
- Welcoming customers to the Dealership and ensuring a seamless customer experience throughout their visit.
- The efficient handling of customer service calls and face-to-face enquires, including making customer appointments, pricing information, relaying technical information, and providing updates on vehicle repair completion times.
- Understanding repair requirements and effectively communicating these to customers, enabling them to make informed decisions that best suit their needs.
- Delivering a first-class customer experience to every customer.
- Consistently demonstrating the highest standards of professionalism while embodying the core values of Day's. Customer Service Advisor experience in a similar role within a vehicle dealership is preferred, though not essential as training will be provided.
- Excellent organisational and communication skills.
- A keen focus on attention to detail.
- A passion for delivering excellent customer service.
- Computer literacy skills.
- The ability to work on own initiative as well as being an effective team player. Since its inception in 1926 Day's continues to be a family run business that has been at the forefront of change and innovation receiving many awards from both the manufacturers and other external bodies.
- Competitive salary, dependent on experience and qualifications to be discussed at interview.
- 6.2 weeks annual leave, inclusive of bank holidays, based on contracted hours (equivalent to 31 days FTE)
- Contributory pension scheme
- Life Assurance (death in service)
- Staff discounts (vehicles, parts, servicing, vehicle hire, finance)
- Friends and Family discounted leasing
- Free on-site parking
- Cycle to work schemes
- Free and confidential access to BEN, employee assistance helpline available 24/7.
- Development opportunities within Days Motor Group
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Customer Service Advisor in Gorseinon employer: CEM Day Ltd
Day's Motor Group is an exceptional employer, offering a supportive and inclusive work environment in Plasmarl, Swansea. With a strong commitment to employee development and well-being, we provide competitive salaries, generous leave, and various benefits including staff discounts and a contributory pension scheme. Our family-run ethos fosters a culture of respect and collaboration, ensuring that every team member feels valued and empowered to reach their full potential.
