Employer: Celvista – an IWG Franchise Partner operating Regus and Spaces business centres
Hours: Part-time 32 hours or full-time 40 hours per week
Working Pattern: Monday to Friday
Work Location: On-site
Positions Available: 3
About Celvista
Celvista is an IWG franchise partner operating Regus and Spaces business centres across the
Midlands. We provide premium flexible workspaces, private offices, coworking areas, meeting
rooms and business support services for start-ups, growing teams, established businesses and
Our centres are designed to help businesses work smarter, scale faster and thrive without the
burden of traditional long-term leases. We are focused on delivering high-quality environments,
excellent customer service, strong local business communities and a professional workspace
The Opportunity
We are looking for a confident, energetic and service-led Community Associate to join our team.
This is a front-facing role at the heart of our business centres. You will help create a welcoming,
professional and productive environment for our clients, visitors and wider business community.
No two days are the same. One moment you may be greeting clients and supporting daily centre
operations, the next you may be helping with a client tour, preparing a meeting room, updating
trackers, chasing outstanding actions, resolving service tickets, supporting a community event or
assisting with debt follow-up.
This role requires someone who can balance warm client service with strong organisation, accurate
administration, commercial awareness and operational follow-through. You will play an important part in delivering the Celvista client experience: professional, proactive,timely, communicative and commercially aware.
About You
We are looking for someone who can balance excellent customer service with strong organisation,
commercial awareness and a proactive attitude. You should be:
- Passionate about delivering excellent service and creating a welcoming business community.
- Confident speaking with clients, visitors and professionals from a wide range of backgrounds.
- Organised, reliable and able to manage several tasks at once.
- Strong in administration, record keeping, trackers and operational follow-through.
- Prompt, timely and communicative in your working style.
- Comfortable chasing actions, resolving issues and following tasks through to completion.
- Calm and professional in a fast-paced, client-facing environment.
- A strong communicator with good verbal and written English.
- Comfortable using Office 365, including Outlook, Word, Excel and Teams.
- Willing to learn and use digital tools, including AI platforms such as Microsoft Copilot, to
- improve workflows, communication and efficiency.
- Commercially aware, with an interest in sales, upselling, client retention and business growth.
- Confident identifying opportunities to add value through additional services.
- Flexible and willing to support different centres where needed.
- Presentable, professional and aligned with a premium workspace environment.
- A self-starter who can add value without always waiting for direction.
Previous experience in hospitality, retail, customer service, serviced offices, sales support, reception,
administration, credit control, operations or events would be beneficial. However, attitude,
reliability, communication and willingness to learn are just as important.
Key Requirements
The successful candidate must be able to demonstrate:
- Strong administrative ability.
- Confidence maintaining trackers and records accurately.
- Prompt and professional communication.
- Ability to manage client enquiries and service issues in a timely manner.
- Confidence supporting ticket resolution and operational follow-up.
- Commercial awareness and willingness to upsell relevant services.
- Ability to support debt chasing and client account follow-up professionally.
- Strong attention to detail.
- Ability to manage competing priorities.
- A proactive, reliable and solution-focused approach.
- Confidence working across multiple sites when required.
- Full UK driving license.
- Access to a car.
- Ability to work in person across multiple sites.
- Ability to work 32 hours per week, with flexibility to increase to 40 hours in the future ifrequired.
- Right to work in the UK.
What We Offer
In addition to a fair salary package, you will benefit from:
- A structured induction programme across different Regus and Spaces locations.
- A bright, professional and inspiring work environment.
- Training and development opportunities in customer service, sales, operations and
- technology.
- Exposure to a wide network of businesses, entrepreneurs and professionals.
- Access to IWG centres globally.
- Unlimited tea and coffee.
- Employee discounts through Bright.
- Counselling and lifestyle support through Wisdom EAP.
- Bonus opportunity after successful completion of probation.
- Up to 30 days Annual Leave + your birthday off paid
- The opportunity to grow with a developing franchise business.
For the right person, this role can provide a pathway into Centre Manager, Cluster Leader or wider
operational roles as Celvista continues to grow.
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