Front Office Agent - Ty Hotel Newport

Department: Front Office

Contract: Permanent

Pay: £12.72 per hour + fantastic benefits

Hours:21.5 per week

Location: Newport, NP18 2LX

Reference:REQ6798

Be the Heart of Ty Hotel Newport!

Step into the story at Ty Hotel Newport and becomeone of our legendary Hospitality Heroes! As a Front Office Agent, you’llbe the friendly face and warm welcome that sets the tone for every guest’sstay. If you love making people smile and thrive in a buzzing, supportive team,this is your moment.

What Makes You Our Next Hero?

• You’recalm, professional, and always ready with a smile, no matter how busy itgets.
• You’repassionate about creating memorable guest experiences, from check-in tocheck-out.
• Youjuggle tasks with ease, keeping the front desk running smoothly and guestshappy.
• Youshine in a fast-paced, guest-focused environment and love being part of ateam.

What You’ll Do

• Greetevery guest with warmth and genuine hospitality, making them feel right athome.
• Managecheck-ins, check-outs, and group arrivals with efficiency and flair.
• Shareyour knowledge of The Celtic Collection to help guests make themost of their stay.
• Leavea lasting impression – every guest, every time.

Why Join Us?

• As a valued member of our team, you’ll enjoy:
• Careerdevelopment from day one, grow your skills and your future.
• Exclusivediscounts on dining, stays, and leisure membership.
• Freevirtual GP appointments and a 24/7 wellbeing helpline.
• NESTpension scheme and staff social club.
• Regularappreciation events and monthly/year-end awards.

Grow With The Celtic Collection

Here, you’ll be able to say:

• “I’mequipped, trained, and supported to do my best work.”
• “I’mproud to be part of The Celtic Collection and recommend it to others.”
• “Iwork in a friendly, inclusive, and positive environment.”
• “I’mencouraged to learn, develop, and share my ideas.”
• “I’mrecognised and valued for what I do, every day.”

Recruitment Info

We may close applications early if we receive a high volumeof interest. All applicants must have the right to live and work in the UK. TheCeltic Collection is proud to be an equal opportunities employer.