JOB TITLE – Front OfficeAgent DEPARTMENT – Front Office CONTRACT TYPE – Permanent RATE OF PAY – £12.72 per hour plus amazing benefits HOURS – Full Time LOCATION – Newport, NP18 1HQ ID – REQ5213
Be Part of the Greatest Story in Hospitality
Step into a world of five-star service and unforgettable guestexperiences at The Celtic Manor Resort – where every day is anopportunity to shine. As a Front Office Agent, you’ll be the face ofour iconic resort, welcoming guests with warmth, professionalism, and a smilethat sets the tone for their stay.
What Makes You Our Ideal Hospitality Hero?
You’llthrive in this role if you bring:
- A calm, confident, and professionalpresence – even during busy times
- A genuine passion for deliveringworld-class guest service
- The ability to juggle tasks with easewhile keeping a positive attitude
- A proactive, guest-first mindset in afar-paced environment
What You’ll Be Doing
With our “Yes,We Can” spirit, you’ll:
- Greet guests with a warm welcome andensure smooth check-ins and check-outs
- Manage individual and group arrivalsusing our hotel systems
- Share your expert knowledge of TheCeltic Collection to assist with guest queries and recommendations
- Leave a lasting impression bydelivering a seamless, five-star experience from start to finish
Why You’ll Love Working With Us
As oneofour valued Hospitality Heroes, you’ll enjoy:
- Career development and training fromday one
- Discounts on dining, hotel stays, andleisure membership
- Free virtual GP appointments and 24/7wellbeing support
- NEST pension scheme
- Monthly and annual staff awards
- Social events and appreciationcelebrations
GROW WITH US
As a Celtic Collection employee, you will be able to say –
I am equipped, trained, and supported to do THE BEST JOB I CAN
I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY
RECRUITMENT INFO
We may close this vacancy early if we receive a high volume of applications. Applicants must have the right to live and work in the UK. Proof of eligibility will be required. We are proud to be an equal opportunities employer and welcome applicants from all backgrounds.
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Front Office Agent in Newport employer: Celtic Manor Resort
Join a prestigious hospitality venue in Newport, where we prioritise exceptional guest service and foster a vibrant work culture. As a Casual Food & Bar Assistant, you'll enjoy benefits such as free parking, retail discounts, and unique career development opportunities, all while working in an environment that values friendliness and teamwork.
