Job Title: Customer Services Associate
Location: Celtic Manor Resort, Newport (NP18 1HQ)
Hours:Full Time 37.5 hours per week
Pay: £12.77 per hour + excellent benefits
Job ID - REQ6585
Overview
Looking for a customer service role in Newport where your communication skills really make a difference? We’re hiring a Customer Services Associate to join our Guest Relations team. This is a phone and email-based role, ideal for candidates from call centres, contact centres, retail customer service or office-based service roles. You’ll handle inbound enquiries, support our guests with bookings and information, and deliver a warm, professional service every time.
What you’ll be doing
- Responding to inbound calls and emails from guests
- Providing clear, accurate information about our hotels, dining and facilities
- Delivering a friendly, professional and helpful service on every interaction
- Taking ownership of guest queries and resolving them efficientlyCreating a positive experience from the first contact to resolution
What we’re looking for
- Experience in a customer service, call centre or contact centre role
- Excellent verbal and written communication skills
- Confidence handling a high volume of calls or enquiries
- A calm, organised approach with strong attention to detail
- A genuine passion for helping people
Why join us?
This is a great opportunity to use your customer service skills in a premium hospitality environment – combining the pace of a contact centre with a more personal, rewarding guest experience.
Benefits include
- Career development from day one
- Discounts on hotel stays, food and drink
- Discounted gym & leisure membership
- Free GP virtual service
- 24/7 wellbeing support
- Pension scheme
- Social events and recognition awards
Additional information
In accordance with UK immigrationlegislation, all applicants must have the legal right to live and work in theUnited Kingdom. Successful candidates will be required to provide originaldocumentation to verify their eligibility to work in the UK prior toemployment, in line with Home Office guidance.
The Celtic Collection is committed to being anequal opportunities employer. We welcome applications from all individualsregardless of age, disability, gender identity, marital status, race, religionor belief, sex, or sexual orientation. We strive to ensure a fair and inclusiverecruitment process for all candidates .
#J-18808-Ljbffr
Customer Services Associate in Newport employer: Celtic Manor Resort
Join a prestigious hospitality venue in Newport, where we prioritise exceptional guest service and foster a vibrant work culture. As a Casual Food & Bar Assistant, you'll enjoy benefits such as free parking, retail discounts, and unique career development opportunities, all while working in an environment that values friendliness and teamwork.
