Job Title - Concierge Supervisor
Department – Concierge
Contract Type – Full Time, Permanent
Rate of Pay – £13.28 per hour
Hours – 40 Hours per Week
Location – Celtic Manor Resort, Newport
Overview
We are looking for a passionate and service-focused Concierge Supervisor to join the team at the Celtic Manor Resort. In this role, you will lead the Concierge team during your shift, ensuring exceptional service standards are maintained at all times. As a key point of contact for our guests, you will help create memorable experiences from arrival through to departure, while supporting the Concierge Manager in the day-to-day operation of the department.
What We're Looking For
We're seeking an experienced hospitality professional who is passionate about delivering outstanding guest service and leading a team by example.
You’ll have:
- Previous supervisory experience within a quality hospitality environment
- Strong people management and communication skills
- A proactive, organised and professional approach
- The confidence to handle guest enquiries and resolve issues effectively
- A commitment to high service standards and team development
- The ability to thrive in a fast-paced environment
What You'll Do
- Lead the Concierge team and maintain exceptional service standards
- Welcome guests and support them throughout their stay
- Coordinate arrivals, departures, transportation and guest requests
- Resolve guest enquiries and feedback effectively
- Promote resort facilities and experiences
- Support, coach and develop team members
- Ensure a safe, professional and well-presented environment at all times
Be Recognised And Rewarded
As one of our Hospitality Heroes you will receive a host of Company benefits such as:
- Access to career development training from day one
- Discounts on food & beverage and hotel stays
- Discounted leisure membership
- Free GP virtual appointment service
- 24/7 wellbeing helpline
- NEST pension scheme
- Social Club
- Staff appreciation events
- Monthly and end-of-year awards
Grow With Us
- I am equipped, trained, and supported to do the best job I can
- I am proud to be part of The Celtic Collection and would recommend it to others
- I work in an inclusive, friendly, positive and constructive environment
- I am encouraged to learn, grow and develop and to try new things in my role
- I am thanked and recognised for the work I do, and my views and ideas are valued
- I am crystal clear about our ambition, and I can contribute to it every day
The Celtic Collection is committed to being an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation. We strive to ensure a fair and inclusive recruitment process for all candidates.
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Concierge Supervisor in Newport employer: Celtic Manor Resort
Join a prestigious hospitality venue in Newport, where we prioritise exceptional guest service and foster a vibrant work culture. As a Casual Food & Bar Assistant, you'll enjoy benefits such as free parking, retail discounts, and unique career development opportunities, all while working in an environment that values friendliness and teamwork.
