At a Glance
- Tasks: Welcome guests and ensure a smooth check-in and check-out experience.
- Company: Join The Celtic Collection, known for its outstanding hospitality.
- Benefits: Earn £12.71 per hour with flexible hours and a supportive team.
- Other info: Great opportunities for learning and career growth await you!
- Why this job: Be part of a friendly environment where your ideas are valued.
- Qualifications: Passion for guest service and ability to multitask in a fast-paced setting.
The predicted salary is between 12.71 - 12.71 £ per hour.
Job Details
- Department – Front of House
- Contract Type – Casual
- Rate of Pay – £12.71 per hour depending on age
- Hours – As and when required
- Location – Newport NP18
- ID – REQ6747
Overview
Join the ‘Greatest Story in Hospitality’ by becoming one of our ‘Hospitality Heroes’ as a Casual Front Office Agent just one of the fantastic opportunities we offer from ‘Manor to Marina’.
Ideal Hero
- A calm, efficient, and professional demeanour, ensuring guests feel valued from arrival to departure
- A passion for delivering outstanding guest service, creating memorable experiences every time
- Exceptional multitasking skills, handling front desk duties seamlessly while keeping a positive attitude
- The ability to thrive in a fast-paced, guest-focused environment
Implementing Our ‘YES, WE CAN’ Philosophy, You Will
- Welcome guests with warmth and professionalism, ensuring a smooth check-in and check-out process
- Handle individual and group arrivals efficiently using hotel systems
- Maintain in-depth knowledge of The Celtic Collection and its services to assist guests with queries and recommendations
- Provide a memorable first and last impression, ensuring every guest enjoys a five-star experience
Grow With Us
- I am equipped, trained, and supported to do THE BEST JOB I CAN
- I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
- I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
- I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
- I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
- I am CRYSTALCLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY
Recruitment Info
In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations. The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.
Casual Front Office Agent in Newport employer: Celtic Manor Resort
Join a prestigious hospitality venue in Newport, where we prioritise exceptional guest service and foster a vibrant work culture. As a Casual Food & Bar Assistant, you'll enjoy benefits such as free parking, retail discounts, and unique career development opportunities, all while working in an environment that values friendliness and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Front Office Agent in Newport
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Celtic Manor Resort. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Celtic Manor Resort
Don't be shy about reaching out to Celtic Manor Resort directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Casual Front Office Agent in Newport
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Celtic Manor Resort and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Celtic Manor Resort
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
