At a Glance
- Tasks: Lead and inspire a team to deliver exceptional events at The Parkgate Hotel.
- Company: Join the luxurious Parkgate Hotel in the heart of Cardiff.
- Benefits: Enjoy professional development, discounts, wellbeing support, and social events.
- Other info: Work in an inclusive environment with opportunities for growth and recognition.
- Why this job: Be part of a dynamic hospitality team creating unforgettable guest experiences.
- Qualifications: Experience in hospitality management and a passion for customer service.
The predicted salary is between 31500 - 38500 £ per year.
- JOB TITLE –
- Floor Manager
- DEPARTMENT –
- Conference &Events
- CONTRACT TYPE –
- Full Time, Permanent
- RATE OF PAY –
- Salaried
- LOCATION –
- The Parkgate Hotel, Cardiff CF10 1DA
- Be Part of the Greatest Story in Hospitality
At The Parkgate Hotel, luxury, elegance andexceptional service come together in the heart of Cardiff City Centre.
Housedwithin one of Cardiff's most historic buildings, The Parkgate Hotel is renownedfor delivering unforgettable guest experiences, from corporate meetings andprestigious events to private celebrations and gala dinners.
We are looking for an experienced and passionate Floor Manager to join our Conference & Events team.
This is an excitingopportunity to play a key role in the successful delivery of events whilstleading and inspiring a dedicated team committed to excellence.
If you thrive in a fast-paced hospitality environment, have a passion for delivering exceptional service and enjoy leading from thefront, we would love to hear from you.
About the Role
As Floor Manager, you will support the Conference & Events Manager in overseeing the day-to-day operation of the department, ensuring all meetings, conferences, banquets and events are deliveredseamlessly and to the highest standards.
You will be responsible for coordinating event set-up andservice, conducting team briefings, monitoring service standards and ensuringall function rooms and event spaces are prepared flawlessly.
Acting as a keypoint of contact for event organisers and guests, you will ensure every eventruns smoothly and exceeds expectations.
This hands-on leadership role requires excellentorganisational skills, strong attention to detail and the ability toeffectively manage people, processes and priorities in a dynamic operationalenvironment.
Key Responsibilities
- Leadand supervise the day-to-day operation of Conference & Events set-upand service.
- Ensureall event spaces are prepared and presented to the highest standards.
- Reviewfunction sheets, event requirements and room set-ups to ensure successfuldelivery of all events.
- Conductpre-event briefings and communicate operational requirements effectivelyto the team.
- Meetwith event organisers and hosts to confirm requirements and ensureexpectations are exceeded.
- Monitorservice delivery and team performance throughout events, ensuring allprocedures and standards are consistently followed.
- Handleguest queries and complaints professionally and efficiently to achievepositive outcomes.
- Ensureequipment, supplies and resources are properly maintained, safely used andreadily available.
- Workclosely with other hotel departments to deliver a seamless guestexperience.
- Supportrecruitment, training, coaching and development initiatives within theteam.
- Completedepartmental administration, including timesheets, handovers andoperational reporting.
- Promotea positive working environment focused on teamwork, engagement andcontinuous improvement.
- Ensurefull compliance with health, safety, fire and food service procedures.
About You
You'll be an experienced hospitality professional with abackground in Conference & Events, Banqueting or Hotel Operations.
You will be a confident leader who enjoys motivatingteams, delivering exceptional service and creating memorable guest experiences.
With excellent organisational and communication skills, you'll be comfortablemanaging multiple priorities whilst maintaining the highest operationalstandards.
You'll also have
- Previoussupervisory or management experience within Conference & Events or Banqueting operations.
- Strongleadership and people management skills.
- Excellentcommunication and relationship-building abilities.
- Aproactive and solutions-focused approach.
- Outstandingattention to detail.
- Experienceworking in a busy, guest-focused hospitality environment.
- Theability to remain calm and professional under pressure.
- Apassion for delivering exceptional customer service.
- Most importantly, you'll be committed to ensuring everyguest enjoys an outstanding experience and every event is delivered withprofessionalism and care.
- Your Rewards & Benefits
As a valued member of our Hospitality Heroes team, you'llenjoy
- Professionaldevelopment and training from day one
- Discountson dining and luxury hotel stays
- Freevirtual GP appointments
- 24/7wellbeing support
- NESTpension scheme
- Social Club and staff events
- Monthlyand annual appreciation awards
- Grow with Us
- I am equipped, trained and supported to do THE BESTJOB I CAN
- I am PROUD to be part of The Celtic Collection andwould RECOMMEND IT TO OTHERS
- I work in an INCLUSIVE, FRIENDLY, POSITIVE ANDCONSTRUCTIVE environment
- I am encouraged to LEARN, GROW AND DEVELOP and totry new things in my role
- I am THANKED AND RECOGNISED for the work I do, andmy VIEWS AND IDEAS ARE VALUED
- I am CRYSTAL CLEAR ABOUT OUR AMBITION, AND I CANCONTRIBUTE TO IT EVERY DAY
- Recruitment Information
We reserve the right to close this vacancy early if wereceive a high volume of suitable applications.
In accordance with UK immigration legislation, allapplicants must have the legal right to live and work in the United Kingdom.
Successful candidates will be required to provide original documentation toverify their eligibility to work in the UK prior to employment, in line with Home Office guidance.
The Celtic Collection is committed to being an equalopportunities employer.
We welcome applications from all individuals regardlessof age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.
We strive to ensure a fair and inclusiverecruitment process for all candidates.
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Floor Manager - The Parkgate Hotel in Cardiff employer: Celtic Manor Resort
Join a prestigious hospitality venue in Newport, where we prioritise exceptional guest service and foster a vibrant work culture. As a Casual Food & Bar Assistant, you'll enjoy benefits such as free parking, retail discounts, and unique career development opportunities, all while working in an environment that values friendliness and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager - The Parkgate Hotel in Cardiff
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Celtic Manor Resort. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Celtic Manor Resort
Don't be shy about reaching out to Celtic Manor Resort directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Floor Manager - The Parkgate Hotel in Cardiff
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Celtic Manor Resort and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Celtic Manor Resort
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
