Domiciliary Care Coordinator & Staff Wellbeing Officer
Join the Celtic Community Services team!
Salary: Competitive, dependent on experience and qualifications
Hours: Full-time / part-time hours to be agreed
Contract: Permanent, subject to agreed terms
Do you have a passion for high-quality care and supporting people?
Celtic Community Services is looking for an organised, compassionate and motivated Domiciliary Care Coordinator & Staff Wellbeing Officer to join our team.
This is an exciting opportunity for someone who is passionate about delivering excellent care and support to service users while ensuring our care and support staff feel valued, supported and appreciated.
The successful candidate will play an important dual role in coordinating our domiciliary care services and promoting a positive, supportive workplace culture where staff wellbeing is a priority.
Your main responsibilities will include:
Domiciliary Care Coordination
- Coordinating daily care rotas and allocating support staff to service users.
- Arranging cover for sickness, annual leave and emergency staffing requirements.
- Monitoring calls and helping to ensure visits are delivered safely and on time.
- Communicating effectively with service users, families, care workers, management and other professionals.
- Supporting care planning, record keeping and quality monitoring.
- Carrying out quarterly audits; reviewing and updating care plans and risk assessments
- Responding to queries and escalating concerns appropriately.
- Helping maintain high standards of person-centred care and regulatory compliance.
Staff Wellbeing and Support
- Acting as a friendly and approachable point of contact for staff.
- Promoting positive mental health, wellbeing and work-life balance.
- Recognising and raising concerns about stress, workload and staff morale.
- Signposting employees to appropriate wellbeing and professional support services.
- Encouraging staff engagement, recognition and teamwork.
- Supporting staff induction, communication and initiatives that improve staff satisfaction and retention.
What we are looking for
- Experience in health and social care, domiciliary care or a related administrative or coordination role.
- Excellent organisational and communication skills.
- A caring, approachable and supportive attitude.
- The ability to prioritise workloads and respond to changing situations.
- Good IT, record-keeping and administrative skills.
- An understanding of confidentiality, safeguarding and person-centred care.
- A genuine interest in staff wellbeing and creating a positive working environment.
- Previous experience coordinating domiciliary care rotas.
- Knowledge of health and social care requirements.
- Relevant health and social care qualifications (minimum QCF level 3).
- Experience supporting staff wellbeing, induction, training and / or development.
What we offer
- The opportunity to make a genuine difference to service users and care staff.
- A varied and rewarding position combining care coordination and staff support.
- A supportive working environment.
- Opportunities for training and professional development.
- The opportunity to contribute ideas and help shape a positive workplace culture.
- Salary and working arrangements to be agreed according to experience and the needs of the service.
- Company pension
Why join Celtic Community Services?
At Celtic Community Services, we recognise that looking after our staff helps us deliver better care .
We want someone who shares our commitment to compassion, dignity, respect and quality — someone who understands that supporting our care team is just as important as supporting the people who use our services.
If you are organised, approachable and passionate about making a difference, we would love to hear from you!
Celtic Community Services is committed to equality, diversity and inclusion and to safeguarding the people who use our services. Appointment will be subject to appropriate safer recruitment checks, including references and a DBS check where applicable.
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Contact Details:
CELTIC COMMUNITY SERVICES LIMITED Recruitment Team
