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For Companies At a Glance
- Tasks: Provide exceptional patient service and manage clinic operations with a friendly approach.
- Company: Well-established private women's healthcare clinic in South West London.
- Benefits: Competitive salary, private health insurance, and career development opportunities.
- Why this job: Join a compassionate team making a real difference in women's health.
- Qualifications: NMC-registered Nurse with experience as a medical receptionist.
- Other info: Full-time role with a supportive environment focused on patient care.
The predicted salary is between 20000 - 30000 £ per year.
Location: South West London
Contract: Permanent, Full-Time (Monday-Friday, 09:30-18:30)
Start Date: ASAP
Salary: £25,000 per annum
About the Clinic
We are recruiting on behalf of a well-established private women's healthcare clinic located in South West London. The clinic is committed to delivering personalised, patient-centred care for women and families. With advanced facilities, modern technology and a multidisciplinary team of leading healthcare professionals, the clinic offers comprehensive services including maternity, gynaecology, pelvic health physiotherapy, menopause care and general practice - all under one roof.
They are now seeking a compassionate, organised, and professional Medical Receptionist/Nurse to join their friendly team.
Key Responsibilities
- Provide a warm, welcoming, and professional front-of-house service, greeting patients and managing incoming calls.
- Maintain smooth day-to-day clinic operations, including opening and closing procedures.
- Deliver exceptional patient service to help foster loyalty and ensure a 5-star experience.
- Manage reception duties: appointment booking, rescheduling, telephone queries, payment processing, and general administrative support.
- Ensure full compliance with clinic policies, protocols, and CQC standards.
- Conduct and record patient assessments accurately, ensuring thorough and precise documentation.
- Perform clinical tasks including blood tests, urine sampling, ECGs, height/weight measurements and body circumference measurements.
- Provide chaperoning for gynaecological examinations and procedures.
- Manage stock levels of medical supplies, consumables, and stationery.
- Handle phlebotomy and specimen processing in line with clinical protocols.
What We're Looking For
- Strong communication and organisational skills.
- High standard of customer service with a patient-first mindset.
- Professional, reliable and confident in building rapport with patients.
- Previous experience as a medical receptionist.
- NMC-registered Nurse, eligible to practice in the UK.
- Ability to work independently in patient care.
- Excellent written and spoken English.
Benefits
- Auto-enrolment pension scheme
- Private health insurance
- Opportunities for career development
If you're interested, please apply today!
HCA/Receptionist (London Area) employer: Celsus Group
Contact Detail:
Celsus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HCA/Receptionist (London Area)
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field, especially those who might know someone at the clinic. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for that interview! Research the clinic's values and services so you can show off your knowledge and passion for patient care. Practise common interview questions and think about how your experience aligns with their needs.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a healthcare setting. Opt for smart, professional attire that reflects your commitment to the role and the clinic's ethos.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. It keeps you on their radar and reinforces your interest in joining their team.
We think you need these skills to ace HCA/Receptionist (London Area)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Medical Receptionist/Nurse. Highlight relevant experience and skills that match the job description, like your customer service skills and any clinical tasks you've performed.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for patient care and why you want to join our friendly team. Be sure to mention how your values align with the clinic's commitment to personalised care.
Showcase Your Communication Skills: Since strong communication is key in this role, make sure your application reflects this. Use clear and concise language, and don’t forget to proofread for any errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Celsus Group
✨Know the Clinic Inside Out
Before your interview, take some time to research the clinic's services and values. Understanding their commitment to personalised, patient-centred care will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
As a Medical Receptionist/Nurse, strong communication is key. Prepare examples of how you've effectively communicated with patients or colleagues in the past. This will demonstrate your ability to provide that warm, welcoming service they value.
✨Prepare for Clinical Scenarios
Brush up on your clinical knowledge and be ready to discuss specific tasks like blood tests or ECGs. They might ask situational questions, so think about how you would handle various patient scenarios to show your competence.
✨Exude Professionalism and Compassion
During the interview, let your personality shine through while maintaining professionalism. Show them you can build rapport with patients and that you genuinely care about providing exceptional service.
