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For Companies At a Glance
- Tasks: Provide exceptional patient service and manage clinic operations in a friendly environment.
- Company: Well-established private women's healthcare clinic in South West London.
- Benefits: Competitive salary, private health insurance, and career development opportunities.
- Why this job: Join a compassionate team making a real difference in women's health.
- Qualifications: NMC-registered Nurse with experience as a medical receptionist.
- Other info: Full-time role with a supportive and professional atmosphere.
The predicted salary is between 21000 - 29000 £ per year.
Location: South West London
Contract: Permanent, Full-Time (Monday-Friday, 09:30-18:30)
Start Date: ASAP
Salary: £25,000 per annum
About the Clinic
We are recruiting on behalf of a well-established private women's healthcare clinic located in South West London. The clinic is committed to delivering personalised, patient-centred care for women and families. With advanced facilities, modern technology and a multidisciplinary team of leading healthcare professionals, the clinic offers comprehensive services including maternity, gynaecology, pelvic health physiotherapy, menopause care and general practice - all under one roof. They are now seeking a compassionate, organised, and professional Medical Receptionist/Nurse to join their friendly team.
Key Responsibilities
- Provide a warm, welcoming, and professional front-of-house service, greeting patients and managing incoming calls.
- Maintain smooth day-to-day clinic operations, including opening and closing procedures.
- Deliver exceptional patient service to help foster loyalty and ensure a 5-star experience.
- Manage reception duties: appointment booking, rescheduling, telephone queries, payment processing, and general administrative support.
- Ensure full compliance with clinic policies, protocols, and CQC standards.
- Conduct and record patient assessments accurately, ensuring thorough and precise documentation.
- Perform clinical tasks including blood tests, urine sampling, ECGs, height/weight measurements and body circumference measurements.
- Provide chaperoning for gynaecological examinations and procedures.
- Manage stock levels of medical supplies, consumables, and stationery.
- Handle phlebotomy and specimen processing in line with clinical protocols.
What We're Looking For
- Strong communication and organisational skills.
- High standard of customer service with a patient-first mindset.
- Professional, reliable and confident in building rapport with patients.
- Previous experience as a medical receptionist.
- NMC-registered Nurse, eligible to practice in the UK.
- Ability to work independently in patient care.
- Excellent written and spoken English.
Benefits
- Auto-enrolment pension scheme
- Private health insurance
- Opportunities for career development
If you're interested, please apply today!
HCA/Receptionist (London Area) employer: Celsus Group
Contact Detail:
Celsus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HCA/Receptionist (London Area)
✨Tip Number 1
Get to know the clinic! Research their services and values so you can show genuine interest during your interview. This will help us stand out as a candidate who truly aligns with their mission.
✨Tip Number 2
Practice your communication skills! Since strong communication is key for this role, we recommend doing mock interviews with friends or family. This will help us articulate our experience and demonstrate our patient-first mindset.
✨Tip Number 3
Prepare questions to ask during the interview! This shows that we’re engaged and interested in the role. Think about what you want to know about the team dynamics or the clinic's approach to patient care.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It’s a great way for us to reiterate our enthusiasm for the position and remind them why we’re the perfect fit.
We think you need these skills to ace HCA/Receptionist (London Area)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A warm and friendly tone can really help us get a sense of how you'd fit into our team.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience for the Medical Receptionist/Nurse role. Focus on your customer service skills and any previous medical reception experience. We love seeing how your background aligns with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially in a busy clinic environment!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at the clinic!
How to prepare for a job interview at Celsus Group
✨Know the Clinic Inside Out
Before your interview, take some time to research the clinic's services and values. Understanding their commitment to personalised, patient-centred care will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Medical Receptionist/Nurse, strong communication is key. Prepare examples from your past experiences where you've successfully managed patient interactions or resolved conflicts. This will demonstrate your ability to provide that warm, welcoming service they’re looking for.
✨Highlight Your Organisational Skills
The role requires excellent organisational abilities. Be ready to discuss how you manage multiple tasks, such as appointment bookings and administrative duties, while maintaining a smooth operation. Use specific examples to illustrate your efficiency and attention to detail.
✨Prepare for Clinical Questions
Since the position involves clinical tasks, brush up on relevant procedures like blood tests and ECGs. Be prepared to discuss your experience with these tasks and how you ensure compliance with clinic protocols and CQC standards. This will show that you’re not just a great receptionist but also a capable nurse.
